Merchant Card Sales Representative jobs in Mississippi

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

Principal Responsibilities and Duties:

 Handle debit card telephone inquiries from customers and the personnel of other departments.

 Complete debit card workflows for new accounts and maintenance including but not limited to:

 Daily limit changes

 Setting cards for travel

 Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.

 Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.

 Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)

 Work within and balance multiple GL accounts and spreadsheets used by the department.

 Cross train fellow employees when necessary.

 Assist with setting up new employees and/or resetting employee passwords on all debit card related systems.

 Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.

 Assist with daily ATM machine monitoring.

 Monitor and work with various debit card reports.

 Process Expedited debit cards and process entries [as the need arises].

 Research and key General Ledger entries as needed.

 Process Reg E disputes on ACH transactions in Finboa and provide research related to these disputes.

Skills and Abilities Required

 Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.

 Ability to type accurately.

 Ability to multi-task.

 Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.

 Ability to adapt to technological changes and apply new knowledge to responsibilities.

 Strong verbal and communication skills.

 Ability to deal effectively and tactfully with customers and the personnel of other departments.

 Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.

 Ability to make good judgements to make appropriate on the spot decisions following standard policies.

 Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or

refused.

Certification/Education and Experience

 Good knowledge of departmental operations, policies and procedures, and computer-generated reports.

 Basic understanding of operations in other departments, such as data processing.