Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
SUMMARY
Acts as the liaison between customers and estimation team to ensure a premium quoting and customer service experience. The primary objective is to ensure that our customers have a seamless experience and are satisfied with PTI’s services. Customer Service will answer product and service questions, ensure that customers’ needs are met, and build relationships through daily communication with clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
BACKGROUND EXPERIENCE
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
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Work Location: In person