Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
MEMBERSHIP DIRECTOR/GENERAL MANAGER
Who Are We? LA Fitness is a privately owned fitness club chain. LA Fitness has hundreds of health clubs and millions of members across US and Canada. In an industry often equated with fad and fashion, LA Fitness has steadily increased its presence by focusing on the one lifelong benefit valued by everyone: good health.About UsFounded in Southern California in 1984, LA Fitness continues to seek innovative ways to enhance the physical and emotional well-being of our increasingly diverse membership base.With our wide range of amenities and highly trained staff, we provide fun and effective workout options to family members of all ages and interests.Position: General ManagerThe General Manager position is a critical role to the company’s growth plan. The General Manager is responsible for the overall performance of the facility and member experience. Operating with an ‘owner’s mentality,’ our General Manager spearheads sales, marketing, strategic planning, and developing the next class of General Managers. Our General Managers have two direct reports: a Personal Training Director and a Fitness Director. Our General Manager role is also supported by a District and Regional leadership team to ensure our GMs are equipped with the tools they need to deliver incredible services and customer experiences at our club level!Key responsibilities include:Sales & MarketingLead, coach and develop the sales teamPlan and execute offsite marketing and sales events, partnering with other local businessesContinuously monitor and drive the club's financial growth targetsTeam ManagementManage and develop your club's Personal Training and Membership teams across sales, marketing, and member experience.Assist in recruitment and brand developmentFacilitate employee onboarding and trainingEvaluate employee performance and create improvement action plansOperationsCreate and maintain the staff scheduleHandle member service escalations and issuesEnsure daily operational processes are followed (member service & follow-up, cleanliness)Implement and roll out promotions and other corporate programs approved by LAFWe believe a successful manager should have:A passion for helping people and delivering a great customer experienceA passion for fitness and healthAn excitement for sales and competitive spiritA player/coach leader who inspires and motivates through personal actionThe capability to lead effectively and create a welcoming, positive, and fun work environmentAn energetic and friendly problem solverExcellent verbal and written communication skillsIf you find this unique opportunity interesting, apply!
Job Type: Full-time
Pay: $43,442.97 - $72,318.41 per year
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Work Location: In person