Membership Associate - Museum jobs in Illinois

Work Summary

The Membership & Development Coordinator is responsible for the timely processing of new memberships, membership renewals, donation appeals, sponsorships, and the mailing of thank you receipts and membership materials. Successful candidates will have outstanding customer service skills, strong computer abilities, and be able to perform multiple tasks with accuracy and efficiency.

Essential Functions

MEMBERSHIP & DEVELOPMENT (50% of job function)

• Coordinate the membership program by responding to members, provide membership cards, mail renewals, and process incoming information in Past Perfect software
• Integrate all membership and development tracking activities in the Past Perfect database and ensure a current and highly functional database
• Assist Executive Director with the Give DeKalb County online fundraiser; oversee mail and social media campaign and lead the strategy to ensure successful donations
• Cultivate donors and secure funding through an end-of-year annual appeal, a springtime online fundraiser, and other events such as Evening at Ellcourt and Wine on the Terrace; manage outgoing development mailings, process incoming checks or credit card payments, and maintain the database for all fundraisers and campaigns
• Assist Executive Director with the publication of a quarterly membership newsletter by assisting with content, generating photography, and assigning articles to staff and volunteers for incorporation into the newsletter

EVENTS (35% of job function)

• Oversee sponsorships, marketing, ticket sales and the Silent Auction for annual Wine on the Terrace fundraiser. Work alongside Executive Director and Event Coordinator to ensure success of the event
• Act as primary ticketing person for our ticketing platform Peek. Build out, and update as needed all tours, rentals and event tickets.
• Coordinate annual Holiday Traditions event including: coordinating decorators, securing Sponsor, and event tickets.
• Assist with special events, educational programs, and other museum activities
• Assist with the facilities rental program, as needed

Other Functions (15% of job function)

• Maintain an adequate inventory of supplies for mailings, including letterhead, envelopes, stamps, membership cards, general office and cleaning supplies
• Learn and deliver public tours
• Become a key-holder and demonstrate leadership qualities
• Answer telephones, greet guests at the front desk, and make certain all guests are welcomed
• Demonstrate positive telephone and interpersonal skills that promote open communication, friendliness, and respect for all visitors, employees, and volunteers 
• Assist with special projects or assignments as directed

Qualifications

• Bachelor’s degree required; Degrees in Arts Management, Museum Studies, History, Art History, English, or Nonprofit Management a plus.
• Exceptional administrative and organizational skills, computer literate with experience in web-based applications and donor management software; and strong interpersonal and communication skills.
• A passion for history, architecture, education, and museums; demonstrated ability to think creatively and strategically; excellent communication skills.

Not sure if you qualify for the position? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that your perspective, approach and experience would enable you to succeed in this position, we encourage you to apply.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: In the work environment described below, the position requires working at desk and using a computer for prolonged periods of time and good eye/hand coordination. The position also requires verbal and written conversation with others, as well as standing, walking, bending, climbing, reaching, and lifting/moving of objects up to 50 pounds. Vision abilities required by the job include close vision.
• Work Environment: The majority of work will be performed in a multi-level work area over ten acres of property. Museum buildings are not accessible to the mobility impaired. 

How to apply: Interested candidates should email a cover letter and resume to director@ellwoodhouse.org with the subject: Membership Coordinator Application. Background check required