Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Kendal at Hanover is seeking a Facilities Services Supervisor. Join the professional Facilities team where you are rewarded every day for making a difference in people’s lives. As the Facilities Services Supervisor you will enjoy regular work hours and excellent benefits, “front of house” customer interactions, and the ability to lead your team to deliver excellent facilities service for our customers. Our services group delivers transportation, security, parking and other services to our residents. You will be working closely with the other supervisors within the department advancing our Facilities Management program.
Your skills needed are; leadership, supervision, excellent communication, computer literacy, and work orders. Prior experience managing fleet of equipment and vehicles, scheduling staff, and supervising tasks is essential. Demonstrated experience in a facilities department work environment is also essential.
Kendal at Hanover offers excellent Pay and Benefits, including 3 choices for health insurances, recently expanded PTO, on-site subsidized childcare, and exceptional educational assistance and employee support programs! 24/7 free access to on-site fitness center and indoor pool included.
Job Type: Full-time
Pay: $63,650.00 - $75,000.00 per year