Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
This position will provide friendly, fast, and accurate service to members, and be responsible for explaining various products and services as well as recognizing and suggesting solutions to member’s needs. The position will support the Credit Union by abiding by and maintaining knowledge of Credit Union policies and procedures to protect member confidentiality, member accounts, and Credit Union assets.
Work is performed in an air-conditioned and heated office environment with exposure to basic office equipment and typical moderate office noise.
The physical demands listed and charted here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
On-the-job time spent in the following physical activities.
|
Never |
Occasionally |
Frequently |
Constantly |
Standing |
|
|
X |
|
Walking |
|
|
X |
|
Sitting |
|
|
X |
|
Talking, Hearing |
|
|
|
X |
Feeling, Fingering, Grasping |
|
|
X |
|
Climbing, Balancing |
X |
|
|
|
Crouching, Crawling, Kneeling |
X |
|
|
|
Reaching with Hands and Arms |
|
|
X |
|
Required weight be to be lifted or force to be exerted while performing job.
|
Never |
Occasionally |
Frequently |
Constantly |
Up to 10 pounds |
|
|
X |
|
Up to 25 pounds |
|
X |
|
|
Up to 50 pounds |
X |
|
|
|
Up to 100 pounds |
X |
|
|
|
More than 100 pounds |
X |
|
|
|
Special vision requirements while performing job.
|
Never |
Occasionally |
Frequently |
Constantly |
Looking at CRT |
|
|
|
X |
Color Vision (identify and distinguish colors) |
|
|
X |
|
Peripheral, Depth Perception |
|
|
X |
|
Ability to Adjust Focus |
|
|
|
X |
ILWU Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.