Member Services Director jobs in Connecticut
Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Member Services Director jobs
Director of Environmental Services
- Healthcare Services Group, Inc
-
London, CT
FULL_TIME
-
Overview
Who We Are
Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level.
Our Company Purpose & Values
Our Purpose is Fostering Fulfillment In Communities.
Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace.
Who You Are
You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go beyond to get the job done. You have a passion and desire to deliver the highest customer and resident experience every day.
What We Offer
HCSG offers a comprehensive array of benefits to support our associates and their family’s health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.- Benefits - FREE Telemedicine and Prescription Discount Program along with an array of medical, dental, vision, and other supplemental health plans. *Availability based on state.
- Training - We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
- Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health.
- Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Resident, and Employee Communities!
- Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
- Paid - Holidays and Vacation for eligible employees.
- Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
- Nationwide Opportunities - Transfers are available Nationwide – great for active Military and Family!
- The safety and health of our employees and that of the resident communities that we serve are our Company's most significant priority.
- Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions.
- COVID-19 Vaccination - Employees will be required to comply with all policies, as required by State, Local, and/or our Customers.
At HCSG, you will find an environment that is fulfilling, collaborative, committed, stimulating, and structured to help you succeed in serving our communities. We offer engaging opportunities for every phase of your career. HCSG is committed to providing growth and leadership opportunities to see you succeed!
Position Summary- Department Manager - Manage and supervise the housekeeping, laundry, and floor care staff; at a single site according to policies and procedures and federal/state requirements. Responsible for performing and leading teams to complete light housekeeper, heavy housekeeper, and laundry aide duties on varying shifts.
- Training & Development - Leads staff training, quality control, and in-servicing. Coordinates and ensures the satisfactory and timely completion of project and program work done in the building on varying shifts. Tour the building several times per day to assess work quality using QCIs for documentation purposes.
- Reporting - Maintain income and expenditures, supplies, personnel, and equipment records.
- Communication - Acts as liaison between building occupants or administrators and HCSG staff. Communicates effectively with all directives from managers, building occupants, and administrators to HCSG staff.
- Safety - Utilize protective gear in all appropriate functions. Responsible for assisting in the training of safe and proper mixing and use of cleaning solutions while adhering to all safety precautions. Reporting equipment/cleaning product needs and or malfunctions to supervisor in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times. Follow proper reporting, isolation, and handwashing procedures/techniques. Assist in implementing training, quality control procedures, and in-servicing of housekeeping staff.
- Punctuality - Consistent attendance and punctual arrival. Timely completion of assigned cleaning area according to schedule. Respond to the paging system in a timely and appropriate manner.
- Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisors, co-workers, and client staff.
- Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.
- Demonstrate a positive attitude with the ability to follow oral and written instructions, and perform routine, repetitive tasks daily.
- After completing all appropriate training, utilize leadership skills to accomplish all responsibilities without supervision and do so without injury to oneself or other individuals.
- A high school diploma or equivalent is preferred.
- Two years’ experience in Environmental Services in a healthcare environment and personnel supervision is desired.
- Must be able to be at work as scheduled and on time.
- Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.
- Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods.
- Must be able to perform routine, repetitive tasks continuously.
- Must be able to work around food and cleaning products.
- Must live in the service area.
HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced. - 2 Days Ago
DIRECTOR OF CASE MANAGEMENT SERVICES
- Universal Health Services, Inc.
-
Groton, CT
FULL_TIME
- Responsibilities Are you caring, compassionate and hardworking? Our facility can provide a place for you to thrive and continue your professional development. Stonington Institute, a division of one o...
- 24 Days Ago
ASSISTANT DIRECTOR OF DINING SERVICES
- Chartwells Higher Education Dining Services
-
London, CT
FULL_TIME
- Location: Connecticut College We are hiring immediately for an ASSISTANT DIRECTOR OF DINING SERVICES position. Address: Connecticut College; 270 Mohegan Ave Pkwy. London, CT 06320. Note: online applic...
- 3 Days Ago
ASSISTANT DIRECTOR OF DINING SERVICES
- Chartwells Higher Education Dining Services
-
Hamden, CT
FULL_TIME
- Location: Quinnipiac University We are hiring immediately for an ASSISTANT DIRECTOR OF DINING SERVICES, EVENING/NIGHT SHIFT position. Address: Quinnipiac University; 275 Mt Carmel Ave. Hamden, CT 0651...
- 11 Days Ago
Member Services
- Northwest Connecticut YMCA
-
Winsted, CT
PART_TIME
- Northwestern CT YMCA is looking for friendly, responsible and organized people to join our part-time Member Services staff in Winsted. Requirements: Experience with Sales of Services. Customer Service...
- 3 Days Ago
Director of Support
- Carriage Services
-
Bristol, CT
FULL_TIME
- irector of Support - Funeral Homes (North East)At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a ...
- 4 Days Ago
Member Services Director jobs at Popular Companies
Afternoon Assistant Teacher/After Care Program Supervisor
- Nebraska Department of Education
-
Lincoln, NE
- Montessori School for Young Children Afternoon Assistant Teacher/After Care Program Supervisor Preferred Qualifications ...
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Team Member Service Director
- Navion Senior Living
-
Lenoir, NC
- The Team Member Services Director assists in the direction of residence operations. Lead and motivate employees in provi...
- 6/10/2024 12:00:00 AM
Director
- Leadenhall Search & Selection
-
- Leadenhall Search and Selection are working with a global consulting firm, specialising in talent strategies. With a foc...
- 6/10/2024 12:00:00 AM
Director
- New York Kids Club
-
New York, NY
- Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
- 6/10/2024 12:00:00 AM
OR Director
- Insight Global
-
Macon, GA
- Insight Global is seeking the perfect candidate for a contract to hire Operating Room Director located in Macon, Georgia...
- 6/10/2024 12:00:00 AM
Member Services Assistant Director
- JCCs of North America
-
Columbus, OH
- Are you passionate about helping out your community? Do you consider yourself a "people person" with plenty of customer ...
- 6/9/2024 12:00:00 AM
Associate Director/Director
- BioPhase
-
San Diego, CA
- We seek an enthusiastic and highly motivated DMPK Lead to join our seasoned drug discovery and early development team. Y...
- 6/8/2024 12:00:00 AM
Photo Director/Associate Photo Director
- Aquent
-
Milwaukee, WI
- FANTASTIC PHOTO DIRECTOR OPPORTUNITY RELOCATION Assistance Provided if Needed Our client, a leading provider of shipping...
- 6/7/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$143,025 to $196,087
Most Popular Cities in Connecticut for Member Services Director Jobs
What does a Member Services Director do?
Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019