Lockbox Manager jobs in Nebraska

Description/Job Summary

This position is responsible for the daily operations of customers items mailed to a post office box that is accessed by the bank under the direction of the Lockbox Supervisor.

Responsibilities/Duties

• Processing lockbox payments, which involves scanning checks and documents, encoding amounts, verifying data, and posting transactions to the appropriate accounts according to the contract.
• Balancing the lockbox accounts, which involves reconciling the total amounts of payments received, processed, and deposited, and ensuring that there are no discrepancies or errors.
• Onboards new lockbox customers and conduct annual reviews.
• Reviewing return mail, which involves identifying and resolving issues with undeliverable or incorrect mail, such as wrong addresses.
• Provides full customer service in a broad variety of duties.
• Ability to maintain regular and reliable attendance.
• Other duties as assigned.

Preferred Skills

• Skill in operating various office machines, computers, and printers.
• Ability to communicate effectively with managers, customers, and coworkers.
• Ability to exhibit precision and effectiveness in a high-speed setting.
• Ability to work under pressure meeting critical deadlines and have multitask abilities.

Preferred Experience

• Accounting and bank experience is preferred.
• Must have prior balancing/reconcilement experience and be familiar with internal general ledger systems.
• Knowledge of Fiserv Premier preferred.
• Knowledge of customer service practices and principles.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.

Required Education

High school graduate or equivalent.

Details

• 8 paid holidays
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 12 hours of paid sick time upon their hire date
• After five years, 22 PTO days each year
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $15,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance