Integration Engineer jobs in Nebraska

Job Overview: We are seeking a skilled Desktop Engineer to join our team. This role offers the flexibility of working 2 days a week while providing critical support to our client. If you have a passion for technology and customer satisfaction, we want to hear from you.

Location: 600 S 1st St, Blair, NE 68008, USA

Key Responsibilities:

Incident Management and Service Request Fulfillment:

• Resolve incidents and fulfill service requests for end-user PC environments in accordance with service level agreements (SLAs).

Smart Hands/Adhoc Support:

• Provide on-demand support for networking equipment (routers/switches) and other physical IT infrastructure based on directives from technical teams.

Process Compliance:

• Ensure all service requests and incidents are documented in the Service Desk System.
• Submit problem resolution notes to the Help Desk for inclusion in the client's Knowledge Base.

User Satisfaction:

• Maintain high levels of end-user satisfaction and bolster confidence in the client's Help Desk services.

Continuous Improvement:

• Propose preventive maintenance suggestions to the Help Desk to drive continuous improvement in service delivery.