Intake Services Representative - Home Care jobs in New Hampshire
Intake Services Representative - Home Care coordinates and facilitates the intake process for home care patients. Provides information about home care services, eligibility criteria, and policies to patients and families. Being an Intake Services Representative - Home Care utilizes health record management and other software to process the flow of documentation required to schedule and deliver services to patients. Responds to questions and resolves issues to ensure customer satisfaction. Additionally, Intake Services Representative - Home Care requires a high school diploma or equivalent. Typically reports to a manager or head of a unit/department. The Intake Services Representative - Home Care works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Intake Services Representative - Home Care typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Intake Services Representative - Home Care jobs
Care Team Patient Services Representative
- Martin's Point Health Care
-
Portsmouth, NH
FULL_TIME
- Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Job Description Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling. Screens, provides information on and directs calls to appropriate department or staff to expedite patient care. Supports and facilitates communications related to labs, scripts, messaging, etc. Performs Telephone Triage per established protocols. Assists with patient service related administrative tasks to ensure patient requests are met. Key Outcomes: Handles all PSR Desktop Management activities Schedules, reschedules and cancels patient appointments Provides phone support to internal and external customers within established quality metrics. Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.) Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting) Responsible for Lab results reporting as delegated Responds to patient requests via incoming phone call, portal or written request With Clinical Support, tracks and follows up patient issues Issues pre-appointment lab and health maintenance reminders Manages Web portal communications and patient related portal requests/questions Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals. Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record. Participates in process improvement activities Conduct patient check-in and check-out activities as appropriate. Collects copays and outstanding balances Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes Reviews missing slips and creates claims to ensure appropriate billing At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC) Education/Experience: HS Diploma or equivalent 3 years experience working in an administrative and/or customer service oriented environment. Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred. Skills/Knowledge/Competencies (Behaviors): Ability to function independently and professionally Knowledge of medical terminology preferred Basic knowledge of current healthcare benefits and managed care insurance plans, preferred Windows Based Computer skills: data entry and word processing ability Demonstrated telephone etiquette and positive interpersonal skills Ability to handle difficult conversations with patients and internal customers Ability to multitask among phone and face to face despite frequent interruptions Excellent organizational skills Ability to analyze and problem solve Detailed oriented and excellent follow through skills Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers Must be able to work flexible hours which may include weekends, evenings and holidays We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org Martin’s Point Health Care is a progressive, not-for-profit organization providing care and coverage to the people of Maine and beyond. The organization operates six primary care health care centers in Maine and New Hampshire, accepting most major insurance plans. Martin’s Point also administers two health plans: Generations Advantage (Medicare Advantage plans available throughout Maine and New Hampshire), and the US Family Health Plan (TRICARE Prime® plan for active-duty and retired military families in northern New England, upstate New York, and western Pennsylvania). For more information, visit https://careers.martinspoint.org.
- 4 Days Ago
Sales Representative
- Refined Home Services
-
Atkinson, NH
FULL_TIME
- Refined Home Services is seeking a professional, outgoing and motivated Sales Representative to join our dynamic team. About Us: Refined Home Services is a leading provider of high-quality home improv...
- 2 Days Ago
Customer Service Representative
- Home Care Specialist Inc
-
Concord, NH
FULL_TIME
- As a Customer Service Representative at Home Care Specialists one will be responsible for the verification of insurance coverage, processing of medical documentation and the scheduling of delivery for...
- 1 Month Ago
Intake Educator
- New England Life Care
-
Concord, NH
FULL_TIME
- NELC is rapidly expanding the number of hospitals it serves and is participating with its hospital members in the implementation of several new population health and disease management programs for wh...
- 17 Days Ago
Caregiver/Personal Assistant
- Bedside Home Care Services
-
Hudson, NH
CONTRACTOR,FULL_TIME,PART_TIME
- We are looking for people who are as driven as we are to improve the quality of life for those we serve. It’s an incredibly rewarding mission that our team is dedicated to achieving. Our support staff...
- 5 Days Ago
Intake Specialist
- Listen Community Services
-
Lebanon, NH
FULL_TIME
- Position: Intake Specialist Job Classification: Non-Exempt/hourly, Full-time (40 hours per week) Reports to: Assistant Programs Director Objective: The Intake Specialist is a key support position with...
- 1 Day Ago
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Dispatch Services Rep / Customer Service Representative
- Pronto Heating & Air Conditioning
-
Minneapolis, MN
- Pronto Heating & Air Conditioning of Edina, MN is on the hunt for a full-time Dispatch Services Rep / Customer Service R...
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Customer Service Rep
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Superior, WI
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
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Customer Service Rep
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Concord, NH
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Customer Service Rep
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Nashua, NH
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
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Customer Service Rep
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Kansas City, KS
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Customer Service Rep
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Salem, NH
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About New Hampshire
New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Intake Services Representative - Home Care jobs
$41,323 to $58,119
Most Popular Cities in New Hampshire for Intake Services Representative - Home Care Jobs
What does an Intake Services Representative - Home Care do?
Intake Services Representative - Home Care in Vineland, NJ
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January 30, 2020