Inbound Contact Center Supervisor jobs in Alabama
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
- Alabama One Credit Union
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Tuscaloosa, AL
FULL_TIME
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Description
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.
Responsibilities
- Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
- Provides guidance and information to members regarding products and services.
- Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
- Other duties as assigned.
Requirements
High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems.
Experience working in a financial institution is strongly preferred.
- 20 Days Ago
- Sequence Health
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Cullman, AL
FULL_TIME
- We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the train...
- 16 Days Ago
- Sequence Health
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Cullman, AL
FULL_TIME
- We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the train...
- 16 Days Ago
- Cadence Bank
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Birmingham, AL
FULL_TIME
- DescriptionWhat The Role Is Monitor and assess customer service standards of individual specialists and recommend training. Frequently communicate ideas and concerns with upper management of the Call ...
- 18 Days Ago
- Avadian Credit Union
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Huntsville, AL
FULL_TIME
- Apply Senior Contact Center Advocate Full-Time Huntsville, AL Contact Center Apply Job Type Full-time Description Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits ...
- 20 Days Ago
- Ashley HomeStore
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Bessemer, AL
FULL_TIME
- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures. Help define ...
- 5 Days Ago
Inbound Contact Center Supervisor jobs at Popular Companies
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/11/2024 12:00:00 AM
- Hackensack Meridian Health
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Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
- Travis Credit Union
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Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
- Our Community Credit Union
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Shelton, WA
- As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via ...
- 6/9/2024 12:00:00 AM
- State Bank of India (California)
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- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
- Global Payments, Inc.
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Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
- Capital One
-
Aylett, VA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM
- Capital One
-
Bedford, MA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM