Housekeeping Manager jobs in Tennessee

Description and Qualifications

The Housekeeping Manager is responsible for overseeing all cleaning operations of rooms, lodge, hub, library, Firetower, public areas, linen, spa, and operations center.  The Executive Housekeeper is responsible for the entire interior of Blackberry Mountain from cleanliness to maintenance and design.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Motivate staff and maintain a positive staff attitude
• Supervise housekeepers to clean all rooms, lodge, hub, library, Firetower, public areas, spa, linen and operations center
• Personally inspect the cleanliness of each listed above
• Train supervisors to inspect all areas
• Lead Room Quest with the Interior Designer
• Communicate and follow up on all issues with Interior Designer and Maintenance Manager
• Ensure all interiors match the room catalogs for furniture placement
• Maintain carpet in all interiors to be free of dirt, soil, and stains and replace as needed
• Oversee pantry stocking in all areas
• Organize daily room cleans
• Maintain linen quality and quantity
• Ensure all “turns” are ready for arrival by 4pm
• Ensure all make-ups and turndowns are completed while the guest is out of the room
• Ensure all fixtures and furnishings are kept in good condition
• Report all maintenance issues in a timely manner
• Plan and schedule staff according to occupancy and budget
• Purchase supplies, amenities, and linen as needed
• Understanding of PAR levels and internal ordering procedures
• Oversee training of new employees
• Develop supervisors to improve management skills
• Handle all administrative duties of the HSKP department
• Understand housekeeping budget and scheduling procedures

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES

• Directly oversees the Housekeeping Supervisors and the Housekeeping Team Members

EDUCATION and/or EXPERIENCE

• High School education required
• At least 2 years of experience in housekeeping management required

LANGUAGE SKILLS

• Must be able to communicate with housekeepers, vendors, guests, and peers

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math
• Must understand budgets and be able to read and understand P&L statements, scheduling tools, and CPOR management

REASONING ABILITY

• Must be able to understand scheduling, purchasing, inventory, and stock
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to stand for long periods of time
• Must be able to lift up to 50 lbs.

WORK ENVIRONMENT

• Housekeeping office, guest rooms, and common areas of property
• Must be able to work outside in all weather conditions
• 5,200 acres of Blackberry Mountain property

About Blackberry Mountain

Blackberry Mountain, a Relais & Châteaux property, continues a legacy of world-renowned hospitality and unwavering dedication and appreciation for the land. Our team on the Mountain embodies a rich and diverse range of experience, knowledge and expertise. Every day on the Mountain, Southern hospitality meets outdoor lifestyle in an unparalleled hospitality and guest experience.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry Mountain is an Equal Opportunity Employer.