Help Desk Supervisor jobs in Montana
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Apple Grove Unified Schools
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Great Falls, MT
FULL_TIME
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Position Description
POSITION TITLE: Help Desk Support Technician
FLSA Non-Exempt
QUALIFICATIONS:
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A Certification or equivalent experience
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Good oral and written communication skills
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Customer service experience (call center experience preferred)
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Hardware troubleshooting skills
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Excellent software skills
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Operating System experience (Windows 7)
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Excellent knowledge of desktops, laptops, and other common peripheral devices
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Experience creating and deploying disk images
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Knowledge and experience with hardware warranty procedures
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Ability to monitor computer technology service and repair
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Self-motivated
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Ability to lift up to 40 lbs up to a height of 4 feet occasionally
REPORTS TO: Technology Support Manager
TERMS OF
EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement.
ESSENTIAL JOB FUNCTIONS:
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Provide technical support for computer users via phone.
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Maintain/update work order system and communicate work order priority and status to end users.
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Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
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Communicate effectively with staff and students regarding maintenance of technology.
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Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
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Disaggregate service-related data to discover trends and recommend process modifications for technology service.
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Actively monitor and report compliance with the district’s technology service level agreement.
OTHER JOB FUNCTIONS:
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Lead special technology projects as required.
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Attend meetings and trainings as scheduled.
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Other duties as assigned.
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- 1 Month Ago
- Under Canvas Inc.
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West, MT
FULL_TIME
- SummaryAs a Front Desk Supervisor with Under Canvas, you are responsible for the operation of the Front Desk and the supervision of the Camp Concierges and Night Audits. You will engage with guests fr...
- 5 Days Ago
- Glacier National Park
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Columbia, MT
FULL_TIME
- Overview Live. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park! Cedar Creek Lodge is a 3-diamond hotel open year-round in ...
- Just Posted
- MCR Hotels
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Missoula, MT
FULL_TIME
- Hilton Garden Inn Missoula, 3720 North Reserve St, Missoula, Montana, United States of America Req #6711Friday, May 17, 2024The Hilton Garden Inn Missoula & Conference Center currently has an exciting...
- 11 Days Ago
- Quality Inn Hamilton
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Hamilton, MT
FULL_TIME
- The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Supervisor who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfo...
- 18 Days Ago
- Schoolhouse IT, Inc.
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Great Falls, MT
FULL_TIME
- Help Desk Technician - Phone Based Tech Support/DispatchStarting Wage: $18 - $23 DOE Location and Travel Requirements: In office position located in Great Falls MT. Candidates must be able to successf...
- 18 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Suncoast Credit Union
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Tampa, FL
- Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
- 6/11/2024 12:00:00 AM
- Randolph Hospital
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Asheboro, NC
- Acts as focal point through which the organization will route all system problems as they relate to computer hardware, s...
- 6/11/2024 12:00:00 AM
- Lockheed Martin
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Moorestown, NJ
- Job Description We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requireme...
- 6/10/2024 12:00:00 AM
- Carter Bank
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Martinsville, VA
- POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
- 6/10/2024 12:00:00 AM
- L.S. Starrett Company
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Athol, MA
- Job Summary: Manages the Information Technology help desk operations.Duties and Responsibilities: Managing critical asse...
- 6/10/2024 12:00:00 AM
- Link Solutions, Inc.
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Frederick, MD
- Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government c...
- 6/10/2024 12:00:00 AM
- Akkodis
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- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 6/9/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
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Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 6/8/2024 12:00:00 AM