Help Desk Manager jobs in Pennsylvania
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
Help Desk Manager
- 7N
-
Newtown, PA
CONTRACTOR
-
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide support while transitioning from decentralized model.
- Establish processes and procedures based on best practice to formalize and enhance the Service Desk function.
- Set support criteria and metrics to optimize service desk workflow and performance management. Collaborate with project teams, application development, infrastructure teams, and end-users to ensure efficient system functionality.
- Work with the management team to develop and maintain standard operating procedures (SOP) and service level agreements (SLA) with estimated delivery timelines for common support tasks.
- Lead and inspire the service desk staff, conducting performance reviews and fostering professional development. Hire, train and retain staff for the Service Desk.
- Provide hands-on support as necessary.
- Ensure service desk team's adherence to established SOPs and SLAs while communicating status updates to IT Senior Management.
- Maintain ownership of the Service Desk Platform, FreshDesk, tracking progress and ensuring high-quality support work by service desk resources.
- Drive accountability for time and work effort entered in the service desk platform, while effectively communicating ideas for process improvement and fostering a positive and constructive attitude.
- Keep IT Senior Management and other stakeholders informed about work efforts and challenges that may impact business relations.
- Perform other related duties as required by IT Senior Management.
Technical skills: Active Directory, EntraID, InTune, O365, hardware provisioning and support, experience with FreshDesk a plus
- 9 Days Ago
Help Desk Manager
- Higher Information Group
-
Harrisburg, PA
FULL_TIME
- Higher Information Group is seeking an experienced Help Desk Manager to oversee our Help Desk team, providing exemplary technical support to our clients. You will be responsible for traning, supportin...
- 2 Days Ago
Help Desk Manager (onsite)
- HIGHER INFORMATION GROUP
-
Harrisburg, PA
FULL_TIME
- Higher Information Group is seeking an experienced Help Desk Manager to oversee our Help Desk team, providing exemplary technical support to our clients. You will be responsible for traning, supportin...
- 2 Days Ago
Help Desk Manager
- Inspiroz
-
Chadds Ford, PA
FULL_TIME
- Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial role in leading and ensuring the succes...
- 3 Days Ago
Help Desk Manager
- Smooth-On, Inc.
-
Macungie, PA
FULL_TIME
- Smooth-On, Inc., a 120 yr old company, manufactures silicones, liquid rubbers, liquid plastics, foams and other products for clients, large and small, to make their visions tangible. We are looking fo...
- 9 Days Ago
Help Desk Manager
- BEAT
-
Carlisle, PA
FULL_TIME
- Job Title: Help Desk ManagerLocations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhowe...
- 18 Days Ago
Help Desk Manager jobs at Popular Companies
Help Desk Manager
- City of Peoria
-
Baltimore, MD
- Job Description Help Desk Manager - Washington, D.C ASRC Federal Cyber, LLC is a technical, professional services compan...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- Roosevelt University
-
Chicago, IL
- A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- LTIMindtree
-
Battle Creek, MI
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 6/10/2024 12:00:00 AM
Help Desk Manager
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
Help Desk Manager
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
IT Help Desk Manager
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$106,342 to $140,292
Most Popular Cities in Pennsylvania for Help Desk Manager Jobs
What does a Help Desk Manager do?
Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019