Help Desk Manager jobs in Louisiana
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- GDIT
-
Orleans, LA
FULL_TIME
-
Job Description :
Are you technically savvy? Would you enjoy a career that directly keeps our nation safe and secure? Can you thrive in a highly structured environment while working with some of the most cutting-edge technologies?
If so, General Dynamics Information Technology has an exciting opportunity for you.
RESPONSIBILITIES
A day in the life of a Help Desk Technician III with GDIT includes :
- Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE
General experience :
- Experience providing support via remote tools
- Demonstrated root-cause analysis skills
Specialized experience :
Experience in analyzing and troubleshooting military software systems preferred
WHAT WE ARE LOOKING FOR
You MUST have :
- A high school diploma or equivalent; AND
- 3 or more years of related experience
- Demonstrated experience supporting classified legacy NESD Help desk
- Must have an active SECRET government clearance
- Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
- Ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24 X 7 help desk environment
We PREFER you have :
Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense Ashore / Afloat
NOLAHelpDesk #TSSCE
Scheduled Weekly Hours :
Travel Required : None
None
T elecommuting Options :
Onsite
Work Location :
USA LA New Orleans - 2021 Lakeshore Dr. (LAS009)
Last updated : 2024-04-30
- 20 Days Ago
- GDIT
-
Bossier, LA
FULL_TIME
- Job Description : We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply...
- 5 Days Ago
- Supreme Services
-
Iberia, LA
FULL_TIME
- Job Description * The Help Desk Tech is responsible for providing first-level support to end users in person, via phone or electronic communication. * This role requires technical knowledge to diagnos...
- 6 Days Ago
- VISIONARY TECHNOLOGY CONSULTANTS
-
Port Sulphur, LA
FULL_TIME
- Job DescriptionDuties and ResponsibilitiesUnder general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing envir...
- 7 Days Ago
- ASM Global
-
Orleans, LA
PART_TIME
- POSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt SummaryASM Global, the leader in privately managed public assembly facilities, has an excellent and ...
- 9 Days Ago
- Seneca Resources
-
Orleans, LA
CONTRACTOR
- ***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assist...
- 1 Day Ago
Help Desk Manager jobs at Popular Companies
- City of Peoria
-
Baltimore, MD
- Job Description Help Desk Manager - Washington, D.C ASRC Federal Cyber, LLC is a technical, professional services compan...
- 6/11/2024 12:00:00 AM
- Roosevelt University
-
Chicago, IL
- A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
- 6/11/2024 12:00:00 AM
- LTIMindtree
-
Battle Creek, MI
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 6/10/2024 12:00:00 AM
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM