Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
CES Credit Union in Utica, OH is looking to hire a full-time Head Teller - Lead Customer Service Rep to provide assistance to our members and leadership to our banking staff.
Do you have a talent for mentoring others? Are you interested in a leadership role in the field of finance? Do you want to work with a credit union that values your contributions and treats you well ?
If so, please read on!
This banking position earns a competitive wage of $16 - $17 / hr . We provide great benefits , including medical, dental, vision, short-term and long-term disability, life insurance, a 401(k) plan with company match, paid vacation, sick days, personal time, and paid federal holidays.
If this finance job sounds like the right opportunity for you, apply today!
ABOUT CES CREDIT UNION
Since 1952, we have grown to become a successful, community-based establishment that is dedicated to the financial success of our members and the communities we serve.
Large enough to offer a variety of products and services, but small enough to care about each of our members and employees, we are a valued asset for thousands of central Ohio families.
Our success is thanks to the service provided by an excellent workforce. We show our appreciation for our employees with great benefits and a close-knit team environment.
A DAY IN THE LIFE OF A HEAD TELLER - LEAD CUSTOMER SERVICE REP
As a Head Teller - Lead Customer Service Rep, you ensure our members are satisfied by showing our staff how to provide excellent service.
Leading by example, you train new tellers on our policies and procedures. You helpfully assist members with their financial requests, listening to their needs and tailoring services accordingly.
An excellent communicator, you describe various loan and credit options and explain the terms of service. You're proactive about offering additional lending products and savings tools that could benefit our members.
If there's a complaint, you remain calm and professional as you use your analytical problem-solving skills to competently resolve the issue.
Organized and efficient, you perform administrative tasks such as reviewing legal documents, obtaining credit histories, and compiling forms.
You are committed to doing your best work and willingly attend informational seminars to further your knowledge of financial regulations.
You enjoy helping others each day, and you're pleased that your customer service skills and finance experience are valued !
QUALIFICATIONS
Previous banking experience would be a plus! Do you listen carefully to others? Can you effectively provide guidance and leadership to staff?
Are you able to proactively resolve problems? If yes, you might just be perfect for this job in the field of finance!
WORK SCHEDULE FOR A HEAD TELLER - LEAD CUSTOMER SERVICE REP
This position has a schedule of Monday - Friday, 8 : 30 am - 5 : 30 pm , and Saturday, 9 : 00 am - 1 : 00 pm .
ARE YOU READY TO JOIN OUR FINANCIAL SERVICES TEAM?
If you feel that you would be right for this banking job, please fill out our initial 3-minute, mobile-friendly application .
We look forward to meeting you!
Location : 43080
Job Posted by ApplicantPro
Last updated : 2024-06-05