Groupware Specialist oversees the development and deployment of the organization's groupware initiative. Defines business requirements and selects collaborative software to meet these requirements. Being a Groupware Specialist implements hardware or software, troubleshoots, and may train end-users. Typically oversees internet access, document sharing, email or other messaging systems. Additionally, Groupware Specialist coordinates with end-users to define needs or areas for improvement. Ensures that all updates or upgrades are appropriately integrated into existing networks. Provides technical support, troubleshooting and training on groupware systems and makes suggestions regarding future groupware needs. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Groupware Specialist typically requires 7+ years of related experience. A specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. (Copyright 2024 Salary.com)
```Duties:```
- Greet and check-in patients in a friendly and professional manner
- Schedule appointments and manage the appointment calendar
- Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
- Maintain patient records and update information as necessary
- Verify insurance coverage and collect co-pays or payments
- Assist with medical billing and coding as needed
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
- Coordinate referrals to specialists or other healthcare providers
- Manage medical office supplies and inventory
```Requirements:```
- Previous experience as a medical receptionist or in a similar role preferred
- Knowledge of medical terminology, procedures, and insurance billing processes
- Proficient in using electronic health record (EHR) systems preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with HIPAA regulations and patient privacy laws
- High school diploma or equivalent
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 36 per week
Healthcare setting:
Schedule:
Ability to Commute:
Work Location: In person