Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The TownePlace Suites by Marriott Front Royal is seeking an individual to become a part of an award-winning team. The chosen applicant will be awarded a full-time job with potential growth opportunities in the hotel industry.
The Assistant Front Office Manager is responsible for assisting the Front Desk and Front Office Manager.
The Assistant Front Office Manager represents the hotel to the guest throughout all stages of the guest’s stay. Responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue optimization.
Assistant Front Office Manager must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail oriented.
The responsibilities and expectations of a Assistant Front Office Manager:
Qualifications include:
Join our family and reap great benefits of being a team member!
Competitive Pay and Benefits
Top of the line training and advancement opportunities:
Our Tiered pay program allows you to cross train in different departments and earn an increase in your pay based on your knowledge, training completion, and desire to grow.
Culture:
The Aikens Group believes its employees are the strength of our company’s foundation. Everyone’s efficiency, ambitions, attitudes, health and stability has made the company what it is today and will continue in years to come. The Aikens Group feels that an employee/employer connection is a relationship. It is both party’s responsibility to watch out for what is best for each other to make the bond stronger and more successful. Every employee has the opportunity for continued education, development, and advancement within the company. It is important every employee feels engaged and are trained for their position. Internal promotions and transfers are a common practice for those interested in growing professionally and personally with the organization.
Our Mission
We build strong relationships with our partners by delivering quality products and exceptions service with integrity. We strive to maintain a quality of life and work-life balance to our team members, who are the cornerstone of our success.
Our Vision
To be the trusted resource for development in our community
Job Types: Full-time,
Pay: $16.00 - $17.00 per hour
Benefits:
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Education:
Experience:
Work Location: Multiple locations (as needed)
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
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Ability to Relocate:
Work Location: In person