Fraud Investigation Manager jobs in Connecticut
Fraud Investigation Manager manages the operations of the fraud investigations department. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Being a Fraud Investigation Manager identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities. Additionally, Fraud Investigation Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Fraud Investigation Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Fraud Investigation Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Fraud Investigation Manager jobs
Anti-Fraud Manager
- Richemont
-
Shelton, CT
FULL_TIME
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At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Anti-Fraud Manager
Richemont| Shelton, CT
OVERVIEW- The Anti-Fraud Manager oversees, leads, and ensures the coordination, implementation, and operational running of the Anti-Fraud organization for the Americas (US, Canada, with the potential to expand to additional markets). This individual is responsible for the development of the regional anti-fraud and payment strategy, aligning with the group's anti-fraud framework and guidelines while adapting to the local market and Maisons’ needs. This includes phone and web order review, debit/ credit card processing, fraud challenger, fraud risk analysis, investigations, and recoveries for Maisons across the Jewelry, Watchmaking, and Fashion & Accessories divisions across all channels. This role is a part of the Group’s strategy to enhance anti-fraud capabilities across the business and elevate the client experience.
This specific individual will build the knowledge base of fraud for the Americas and advise Regional, Group and the Maison stakeholders through developing strong relationships with them. They will maintain a pulse on the latest digital platforms and relevant payment systems in the payment services industry and share and advise on how best to capitalize on this inforamtion. The right candidate is a results-driven, analytical leader with extensive experience in payment fraud and excited by an ever-changing environment.
SCOPE- Richemont Americas
Key Responsibilities & Duties
Manage Anti-Fraud Operations for the Americas (60% of working time):
Operations- Deliver on Anti-Fraud KPI’s: ensure fraud/chargeback and authorization rates outperform the industry average
- Frontline control over all payment transactions for phone, web, POS, and pay-by-link orders
- Manage and review the performance of Anti-Fraud tools daily
- Manage internal and external providers to ensure effective running, maintenance and updating of tools to deliver on optimal performance
- Liaise with PSP/ Credit card acquirers to monitor daily operations & industry trends
- Execute business process improvement initiatives to streamline operations
- Support Consumer Payment Services team in investigating new payment methods relevant for the market
- Responsible for analyzing, identifying opportunities, and providing transparency to fraud activities
- Manage tuning of fraud models and systems developing individual brand risk matrixes to optimize acceptable levels of risk
- Serve as a key contact to brands on improving the measurement and reporting of fraud, updating fraud rules and developing future rules
- Maintain daily contact with ECOM, Retail & Commercial Managers to advise on transactions and provide weekly/monthly reports and analytics
- Analyze results of payment processing and other e-commerce and retail operations to identify issues, trends, and areas of opportunity
- Collaborating with different teams like transportation, security, and legal, to conduct investigations and provide support to the Maisons.
- Manage all channels (ECOM, PBL, POS) chargebacks and respond promptly and effectively
- Gather supporting elements and documents to support the claims process
- Communicate all chargeback disputes to the local finance teams, ecom, & retail management.
- Develop and deliver Retail Anti-Fraud training program for Retail & Finance teams (RFBO)
- Providing ongoing support to Retail Teams, ECOM channel & RFBO on anti-fraud topics
- Provide Fraud awareness training for new Client Relations Center CRC Ambassadors
- Develop and maintain Anti-Fraud framework for Retail & Ecom
- Develop and maintain fraud knowledge database for the Anti-Fraud Team and functional stakeholders
- Develop and maintain processes to mitigate loss through lost or missing parcel claims and retail fraud.
- Update the group on the latest legislation impacting Fraud & Payments
- Oversee and cultivate a team of high-performing fraud Analysts, ensuring team is up to date with the latest fraud best practices and trends
- Provide direct supervision of the team to enable them to work independently and deliver on the anti-fraud KPIs
- Provide training to fraud analysts on Anti-Fraud farmwork, risk rules, and machine learning.
- Initiate and support continuous improvement as needed
- Act as a subject matter expert on regional payment and global anti-fraud projects
- Ensure successful functional project implementation
- Identify priorities and resource allocation
- Supervise project status updates and participate in project meetings
- Drive change management and communication in anti-fraud organization
Education- Bachelor’s degree or 5 years of related experience.
- Professional certification in Anti-Fraud is strongly preferred (example: MRC or Fraud Practice certifications)
- 3 - 5 years of experience in digital anti-fraud management, strong preference for previous retail and/or luxury experience
- Debit/ Credit Card, Buy now pay later, etc., fraud management or fraud investigations experience supporting retail and digital businesses
- Knowledge of the Credit and Debit Card Association rules and regulations involving chargebacks
- Highly analytical and data-oriented with prior experience in creating fraud detection rules and reporting systems
- In-depth problem-solving skills using current and advanced fraud detection strategies that will maximize the use of available technology
- Knowledge of fraud management systems, rules customization, and order management systems
- Prior experience in directly managing or supervising a team
- Ability to build good relationships and network, and to manage ambiguity and change
- Strong leadership, communication and influencing skills
- Proficiency in performing statistical calculations/ analysis, including interpretation of results to non- technical audience
- Excellent verbal, written, and presentation skills required
- Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook) knowledge of database software and CRM tools
- Ability to travel domestic and internationally – 10%
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience
- 10 Days Ago
Danbury, CT-Garage-Visual Assistant Manager
- Danbury, CT-Visual Assistant Manager
-
Danbury, CT
FULL_TIME
- Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
- 20 Days Ago
Special Agent
- Federal Bureau of Investigation (FBI)
-
New Haven, CT
FULL_TIME
- JOB DESCRIPTIONWhether the day’s work entails conducting surveillance, identifying leads, interviewing suspects or advising on national security, our work is far more than a typical 9 to 5. Because ou...
- 5 Days Ago
Digital Forensic Examiner
- Federal Bureau of Investigation (FBI)
-
New Haven, CT
FULL_TIME
- JOB DESCRIPTIONAt the FBI, we don’t just hire talent—we build it from the ground up. We're seeking exceptional individuals ready to enhance their technical proficiency and contribute effectively to th...
- 6 Days Ago
Special Agent
- Federal Bureau of Investigation (FBI)
-
Bridgeport, CT
FULL_TIME
- JOB DESCRIPTIONWhether the day’s work entails conducting surveillance, identifying leads, interviewing suspects or advising on national security, our work is far more than a typical 9 to 5. Because ou...
- 1 Day Ago
Special Agent: Psychology/Counseling Background
- Federal Bureau of Investigation
-
New Haven, CT
FULL_TIME
- HOW TO APPLYSTEP 1: Click on the “Apply” button to be directed to the FBIJobs Careers website.STEP 2: Click the “Start” button to begin. You will be prompted to either Sign In to continue or to regist...
- 18 Days Ago
Fraud Investigation Manager jobs at Popular Companies
Fraud Investigator
- BM Technologies, Inc. (BMTX) f/k/a BankMobile
-
Malvern, PA
- Job Title: Fraud Investigator Reporting to: Fraud Investigations Manager About The Role The Fraud Investigator is respon...
- 6/11/2024 12:00:00 AM
Human Resources Investigation Manager
- Securitas Inc.
-
Seattle, WA
- HR Investigations Manager - Full Time Location: Seattle, WA Rate: $77,812.80/YR Hours: Monday - Friday 8:00am to 5:00pm ...
- 6/11/2024 12:00:00 AM
Senior Vice President, Security Investigations Manager
- BNY Mellon
-
Pittsburgh, PA
- BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. ...
- 6/10/2024 12:00:00 AM
Compliance and Ethics Manager (Investigations)
- Thomas Brooke International
-
Medina, OH
- The Opportunity Fortune manufacturing company with strong history of that are the foundation of its Compliance program. ...
- 6/10/2024 12:00:00 AM
Analyst, Fraud Investigations (Flexpay)
- Upgrade
-
Phoenix, AZ
- Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to ev...
- 6/8/2024 12:00:00 AM
Pharmacy Manager, Investigational Pharmacy
- NYU Langone Health
-
New York, NY
- NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in c...
- 6/8/2024 12:00:00 AM
Fraud Investigations Manager
- CIBC
-
Chicago, IL
- Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedi...
- 6/7/2024 12:00:00 AM
REPOST CWS Case Manager - Investigations / 61129360
- State of South Carolina
-
Columbia, SC
- Salary: $31,561.00 - $58,393.00 Annually Location : York County, SC Job Type: FTE - Full-Time Job Number: 163578 Agency:...
- 6/7/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Investigation Manager jobs
$128,043 to $149,325
Most Popular Cities in Connecticut for Fraud Investigation Manager Jobs
What does a Fraud Investigation Manager do?
Fraud Investigation Manager in Springfield, MA
But a fraud investigation is still a workplace investigation.
January 02, 2020
Fraud Investigation Manager in Madison, WI
Conduct better fraud investigations with logical workflow rules that keep investigations on track and ensure nothing falls through the cracks.
February 08, 2020
A fraud investigation determines whether some scam has occurred and gathers evidence both to prove improper conduct and identify weaknesses in internal controls.
February 06, 2020
Fraud Investigation Manager in Virginia Beach, VA
You will be an integral member of a team of investigators, analysts and specialists conducting complex investigations of fraud activity.
December 06, 2019