Enterprise Operations Director jobs in North Carolina

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are looking for a Director, Revenue Operations-Enterprise & Wholesale to join our growing team. In this role, you will be responsible for driving operational effectiveness and sales/revenue productivity in both our Enterprise and Wholesale lines of business. You will be responsible for setting the overall direction and strategy for the company’s sales team, by aligning sales, marketing, and customer support processes to meet and exceed KPIs, and managing people and teams to help them perform their best.

As Director, Revenue Operations - Enterprise & Wholesale, you will have the following duties and responsibilities:

• Manage a team of Operations Managers who are critical in the day-to-day operations of our Enterprise and Wholesale Sales teams
• Responsible for aligning people, processes and technology to maximize performance & results; Develop strategies and implementation plans for major projects/initiatives
• Create and implement strategies for reducing churn and increasing sales results.
• Oversee the development and adherence of the sales management process
• Create top-down and bottoms-up forecasting processes and tools to enable monthly sales forecast
• Create a culture across E W leadership (sales, engineering, and operations) that is results focused and metric driven while driving continuous process improvement
• Become the expert on business, sales and revenue trends, metrics and KPIs for each of Enterprise & Wholesales lines of business. Responsible for working with finance to model future revenue and sales and provide operational and capital expense forecasting.
• Lead the development of materials for the Executive Leadership team and Board of Directors
• Provide leadership coaching using a fact-based approach to the sales organization, and counsel to the Chief Commercial Officer, in implementing organization objectives that appropriately reflect business goals
• Represent Enterprise & Wholesale organization with corporate steering committee initiatives and external consultants

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in finance, business, economics or related field
• 7 years of experience as a senior level sales operations/ revenue operations leader
• Telecommunications industry experience
• Analytical skills including financial and business acumen
• Excellent verbal, written, project management and presentation skills
• Ability to summarize key issues to management
• A collaborator with excellent people skills
• Expert in Microsoft Suite

BONUS POINTS FOR:

• Master's degree in business, economics, or similar field
• Sales experience

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice