Employee Dining Room Manager - Casino jobs in Minnesota

Description

ESSENTIAL JOB FUNCTIONS

• Oversee all front of house Dacotah Dining operations and staff.
• Consistently manage all aspects of Dacotah Dining to ensure the best possible response from staff and guests.
• Develop, maintain and enforce Dacotah Dining policies and procedures.
• Enforce Jackpot Junction Casino Hotel policies and procedures.
• Maintain established labor costs.
• Keep complete and accurate records of sales, guest counts, labor costs, staff procedures and paperwork.
• Hire new staff members and ensure that they are properly trained according to Dacotah Dining policies and procedures.
• Plan for anticipated workloads and schedule staff accordingly.
• Evaluate and adjust staff levels according to business needs.
• Cover work schedules as needed.
• Create an environment focused on exceptional guest service.
• Promptly address guest complaints with a positive attitude.
• Address staff concerns according to Jackpot Junction Casino Hotel policies and procedures.
• Promote a high level of morale, productivity and efficiency.
• Promptly and accurately communicate all concerns with Dacotah Dining Supervisor to maximize guest satisfaction.
• Coordinate with kitchen regarding menu development.
• Coordinate with kitchen to ensure guests needs are being met in a timely manner.
• Conduct monthly staff meetings.
• Build and maintain positive lines of communication with staff.
• Perform various dining area functions as needed.
• Perform other duties and responsibilities as assigned.

Qualifications

EXPERIENCE & QUALIFICATIONS

• Previous management experience in high volume dining required.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent verbal and written communication skills.
• Strong leadership and problem-solving skills.
• Computer skills (e.g. Microsoft Word and Excel).
• Knowledge of hospitality industry.
• Knowledge of food and beverage operations.
• Knowledge of staff scheduling.
• Ability to work and maintain composure under stressful conditions.
• Ability to strive for guest satisfaction in a high volume environment.
• Ability to maintain a high energy level.
• Ability to be a proactive planner.
• Ability to multi-task.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.
• Ability to stand for extended periods of time.
• Ability to bend and lift up to 50 pounds.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.