Dispatcher jobs in Washington

Description

Job Title:                    Dispatcher

FLSA Classification:   Non-Exempt

Position Type:            Full-Time & Part-Time

Reports To:                Dispatch Manager

The following part-time shifts are available:

Monday - Friday, 5am -1:30

OVERVIEW/PURPOSE:

ATS Trans LLC (ATS) is the foremost transportation service in the Puget Sound, WA area, serving those with special needs, as well as customers seeking point-to-point driver services.

The Dispatcher is responsible for assigning trips to drivers and providing logistical assistance as needed in order to ensure each trip is completed timely, efficiently and with the highest degree of customer service.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides on phone customer service assistance including estimates, booking trips and answering basic informational questions.
• Must be an expert at using all dispatch software used by the company to book trips and tours.
• Checks queues, email and faxes to assign trips to drivers ensuring realistic travel times.
• Provides assistance to drivers such as moving trips, contacting medical providers or passengers or agencies for clarification or more information regarding trip.
• Ensure all trips are efficiently routed in all service areas utilizing the fastest routes available optimizing driver’s time.
• Ensures all data in TripMaster is complete and accurate to ensure On Time Performance (OTP) as well as the data collection for driver’s payroll.
• Communicates issues in Radio Log.
• Maintains trip/tour notes for early, late trips, incidents and/or accidents, explaining what happened and documents issues in the trip ticket on a daily basis.
• Processes Sage system for credit card billing.
• Coordinate with co-dispatchers to employ problem solving and share knowledge to solve issues.
• Works with Maintenance to understand fleet limitations while assigning vehicles based on the passenger’s needs.
• Assists with complaint investigation/resolution to include printing driver manifests, completed paperwork, and maintaining notes on conversations provided by driver.
• Provides assistance to the BTB/RT services.
• Knows the board and looks for ways to streamline or improve the operation.
• Acts as a marketing representative of the company.

Requirements

Required Education & Experience:

• High school diploma or GED.
• Prior dispatch experience preferred.
• Must be able to pass a criminal background check.
• Must be able to pass a drug test.

Other Knowledge, Skills & Abilities:

• Excellent communication skills, both orally and written.
• Extensive computer, software, and typing skills
• Excellent customer service skills.
• Must be solution oriented and a positive problem solver.
• Must be dependable & adhere to company attendance policies.
• Ability to work well in a team environment.
• Ability to work independently.
• Ability to prioritize tasks.