Discount Brokerage Operations Manager jobs in California

Job description (Beauty Specialist Manager)
The Beauty Specialist Manager (BSM) is responsible for leading through Discount Dazzle’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth across all categories. The BSM leads a team of Beauty Specialists and is accountable for all aspects of the retail business. The BSM is accountable delivering an exceptional guest experience. This leader drives the business through a focus on performance (review, sales and in-store events), people (guest service and associate training), and process (standard operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the aptitude to learn and teach extensive product knowledge, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The BSM is a leader of Discount Dazzle’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed Discount Dazzle's goals related to retail sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the Store Manager to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Plan and execute in-store events that deliver an unrivaled guest experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the BSM and hold Beauty Specialists accountable to the Discount Dazzle’s attendance policy.

People

• Build a highly engaged team at the store that embodies the Discount Dazzle brand through open and honest communication, and prioritization of work.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Model a culture of teamwork and guest services excellence while working alongside the leadership team by establishing priorities, providing clear direction and support, and sharing best practices.

Process

• Be knowledgeable of and ensure compliance with Discount Dazzle’s policies, procedures, and standards for the store.
• Adhere to and enforce Discount Dazzle’s dress code.
• Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Utilize company programs, tools, and resources to drive store improvements.
• Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store.

JOB QUALIFICATIONS

Education
Bachelor's degree is preferred

Experience

• 2-3 years of fast-paced, retail management, or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives

Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Skills

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays

WORKING CONDITIONS

• Continuous mobility throughout the store during shift, including twisting
• Frequent bending, pulling, pushing, stooping, reaching, and twisting during shift
• Frequent lifting and/or moving up to 25 lbs. during shift
• Continuous coordination and manipulation of objects during shift

About:
At Discount Dazzle, the possibilities are quite dazzling. At Discount Dazzle, we believe in unlocking the transformative power of beauty by providing high-quality, affordable products that inspire and empower. We are dedicated to creating an inclusive, accessible environment where all beauty lovers can explore and express their individual style fearlessly. Our commitment extends beyond just selling products—our goal is to foster a community where everyone can discover the possibilities within themselves and feel confident every day.

Job Type: Part-time

Pay: $16.00 - $22.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Rotating weekends

Experience:

• Retail sales: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Desert Hot Springs, CA 92240: Relocate before starting work (Required)

Work Location: In person