Customer Success Coordinator jobs in Oregon
Recently Added Customer Success Coordinator jobs
Customer Success Manager
- Siena AI
-
Portland, OR
FULL_TIME
-
About Us
At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.
If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.
Some of our values- Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
- Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
- Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.
- Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
- Raise the Bar: We're not just meeting standards, we're aiming for setting them.
- Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
- Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
- Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.
As a Customer Success Managers at Siena you'll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful.
What you'll be doing:- Own the onboarding and implementation process for new customers.
- Continuously improve the onboarding process to shorten the time to value.
- Provide ongoing strategy and guidance to our customers.
- Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement.
- Create processes and playbooks to build the Customer Success function.
- Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies.
- Actively contribute to internal and external Knowledge Bases.
- Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team.
- Engage with customers via our private Slack community.
- Have 3 years experience setting customers for success in CSM or account management roles.
- Have 3 years experience within customer service technology and/or ecommerce background.
- Have a genuine love for building customer relationships and are confident about your hands-on approach in customer-facing interactions: you shine running onboardings, enablement sessions and providing expert guidance.
- You are experienced managing customer success impactful projects with a knack for crushing business goals.
- You have a background in knowledge management, with a primary focus on creating, organising, and maintaining robust and content-rich knowledge libraries.
- Have proven experience working with highly complex technology products.
- You are comfortable with rapid paced startup environments where many hats are to be worn.
- Have stellar written and verbal communication skills.
- Self-starter with a high level of initiative and a ‘can do’ attitude.
- Showcase your problem-solving, negotiation, and decision-making skills.
- You have helped set up fellow CSMs for success through trainings and knowledge sharing sessions.
- You're highly familiar with the Ecommerce space.
- You know your way around legacy chatbot solutions but are embracing the conversational AI revolution.
🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)
🌞 Flexible working hours. Because who said you can't design your day on your terms?
💸 Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.
🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).
📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.
At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. - 6 Days Ago
Customer Success Partner
- MDClone
-
Myrtle Point, OR
FULL_TIME
- About MDClone:MDClone is a big data platform that eliminates the barriers between data and those who can use it to transform care. We are a remote-first start-up that’s passionate about unlocking heal...
- 6 Days Ago
Customer Success Consultant
- Lumen
-
Oregon, OR
FULL_TIME
- This job offer is not available in your country. The Role The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer va...
- 8 Days Ago
Customer Success Representative
- Jones Sports Co
-
Portland, OR
FULL_TIME
- About usSince its inception in 1971, Jones Sports Company, based in Portland, OR, has been renowned for its signature single strap carry bags for golf enthusiasts. With a philosophy rooted in simplici...
- Just Posted
Enterprise Customer Success Manager
- Overjet
-
Multnomah County, OR
FULL_TIME
- Lead the future of dental care.Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking ...
- 1 Day Ago
Customer Success Specialist
- BOLD Integrated Payments
-
Portland, OR
FULL_TIME
- Customer Success Field SpecialistFull Time with BenefitsSalary Range - $50k - $55k quarterly commission payoutsHiring in these areas:Atlanta, GA (metro area – hybrid)Portland, OR (hybrid)Florida (full...
- 1 Day Ago
Customer Success Coordinator jobs at Popular Companies
Luxury Brand Manager - Located in Hartsfield-Jackson Atlanta International Airport
- Hudson Group
-
Atlanta, GA
- Located in Hartsfield-Jackson Atlanta International Airport GROW WITH US! Hudson is North America's leading travel retai...
- 6/12/2024 12:00:00 AM
ThousandEyes - Technical Solutions Architect, Commercial West
- Cisco
-
San Francisco, CA
- Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ab...
- 6/11/2024 12:00:00 AM
Customer Success Coordinator
- Insight Global
-
Denver, CO
- Position: Customer Success Coordinator Location: Denver, CO Duration: 6 Months Contract-To-Hire Salary range: $40,000-45...
- 6/10/2024 12:00:00 AM
Customer Success Representative - Living Environments
- Kipsu
-
Minneapolis, MN
- Customer Success Representative - Living Environments Kipsu is designed for service teams to connect in-the-moment with ...
- 6/9/2024 12:00:00 AM
Specialty Sales Coordinator
- Spincar
-
- Specialty Sales Coordinator Description offers automotive dealers, wholesalers, OEMs and third-party marketplaces the in...
- 6/9/2024 12:00:00 AM
Customer Success Coordinator
- SBLI
-
Woburn, MA
- SBLI’s Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous respons...
- 6/8/2024 12:00:00 AM
Tech Support / Customer Success
- Movable Ai
-
Tempe, AZ
- Job Title: Customer Success / Tech Support Coordinator Company: Movable Inc Location: This position is ON-SITE in Tempe,...
- 6/8/2024 12:00:00 AM
Senior Director, Bakery and Prepared Foods
- Acosta
-
Rogers, AR
- Job Description Qualified candidates must have experience in fresh foods operations, meat, food service (service deli/cl...
- 6/7/2024 12:00:00 AM
About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$39,098 to $50,138
Most Popular Cities in Oregon for Customer Success Coordinator Jobs
What does a Customer Success Coordinator do?
Customer Success Coordinator
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021