Customer Success Coordinator jobs in District of Columbia
Recently Added Customer Success Coordinator jobs
Director of Customer Success
- OPEXUS
-
Washington, DC
FULL_TIME
-
The Director will build a signature, streamlined Customer Success program to drive increased adoption, help secure subscription renewals and expansion, and serve as a partner across the organization. Collaboration is key as the Director works closely with cross-functional departments and leadership to achieve shared goals.
The ideal candidate has remarkable leadership qualities, proven expertise in Customer Success, and the ability to build a modern program. If you’re a Customer Success leader who wants to do something big – this is for you!Roles & Responsibilities:- Build and implement a signature OPEXUS Customer Success program, including account segmentation, account reviews and health check reports, expansion coordination with Sales, and collaboration with Product Management and other partners
- Establish Customer Success tooling, including journey mapping and improvements, Success Plan/Account Review/Executive Business Review templates, KPI identification and tracking, adoption best practices, training needs, and more
- Work with Customer Marketing to coordinate customer communications and bolster stakeholder engagement
- Identify and develop team talent, both hard skills and soft skills, by providing ongoing coaching feedback and support in the moment, in 1:1s and in quarterly conversations
- Develop team onboarding and training plans for team members for effective and efficient ramp to get from productivity to proficiency
- Ensure the satisfaction and success of your teams’ client portfolios and engagements as measured via satisfaction anecdotes, NPS and retention rates
- Cultivate stakeholder relationships in client accounts, in industry/vertical, across vendors and partners, and others
- Manage with data and upskill team members on data fluency in client metrics, operations metrics and company financials
- Lead team activity to monitor, mitigate and manage at-risk client issues to prevent contraction and churn
- Support team to secure subscription renewals and support expansion opportunities by identifying account-based intelligence and executing client marketing campaign initiatives
- Serve as an advocate by working cross-functionally to relentlessly represent the voice of the customer and contribute to collateral, such as white papers, webinars, live events, guides, and other materials
- Live OPEXUS core values and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practices
- Drive company priorities to promote continuous improvement and achievement of business goals
- Cultivate the OPEXUS employee and customer community through strong engagement and networking presence
- Develop your craft by staying current on OPEXUS product knowledge, Customer Success trends, SaaS and industry knowledge
Required Skills and Experience:- 4-year degree plus 5 years of progressive customer success experience
- Deep understanding of SaaS technology practices
- Proven leadership skills, dedicated team resource, and company culture champion
- Demonstrated ability to deliver exceptional customer experiences especially through challenging or complex situations
- Proficiency with Salesforce CRM and ServiceCloud case-management processes
- Experience using industry-standard and company-specific metrics to promote accountability and transparency
- Ability to develop, maintain, and strengthen relationships with stakeholders
- Can plan strategic initiatives and execute tactics while following set timelines
About OPEXUSGet government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery.Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.#OPEX - #ZROPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. - 2 Days Ago
Customer Success Manager
- Hewlett Packard
-
Washington, DC
FULL_TIME
- Job Summary: Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with h...
- 2 Days Ago
WaveMark Customer Success Consultant
- Cardinal Health
-
Washington, DC
FULL_TIME
- WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark l...
- 6 Days Ago
Customer Success Operations Manager
- ThoughtSpot
-
Washington, DC
FULL_TIME
- We’re looking for a skilled and experienced Customer Success Operations Manager to join our Revenue Excellence team. The Customer Success Operations Manager will partner closely with Customer Success ...
- 6 Days Ago
Customer Success Manager
- Pinpoint Applicant Tracking System
-
Washington, DC
FULL_TIME
- Department: Customer SuccessEmployment Type: Full TimeLocation: United StatesReporting To: Customer Success Team LeadCompensation: $65,000 - $70,000 / yearDescriptionHi 👋 I'm Harry, the Customer Succ...
- 8 Days Ago
Customer Success Manager
- Curv Group LLC
-
Bogota, DC
FULL_TIME
- Customer Success Representative Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue...
- 1 Month Ago
Customer Success Coordinator jobs at Popular Companies
Customer Success Coordinator
- Insight Global
-
Denver, CO
- Position: Customer Success Coordinator Location: Denver, CO Duration: 6 Months Contract-To-Hire Salary range: $40,000-45...
- 6/10/2024 12:00:00 AM
Customer Success Coordinator
- Fire Equipment Inc
-
Medford, MA
- Job description Fire Equipment Inc. is a full-service life safety company. Since 1928, we have led the way in the fire p...
- 6/9/2024 12:00:00 AM
Customer Success Representative - Living Environments
- Kipsu
-
Minneapolis, MN
- Customer Success Representative - Living Environments Kipsu is designed for service teams to connect in-the-moment with ...
- 6/9/2024 12:00:00 AM
Specialty Sales Coordinator
- Spincar
-
- Specialty Sales Coordinator Description offers automotive dealers, wholesalers, OEMs and third-party marketplaces the in...
- 6/9/2024 12:00:00 AM
Customer Success Coordinator
- SBLI
-
Woburn, MA
- SBLI’s Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous respons...
- 6/8/2024 12:00:00 AM
Tech Support / Customer Success
- Movable Ai
-
Tempe, AZ
- Job Title: Customer Success / Tech Support Coordinator Company: Movable Inc Location: This position is ON-SITE in Tempe,...
- 6/8/2024 12:00:00 AM
Senior Director, Bakery and Prepared Foods
- Acosta
-
Rogers, AR
- Job Description Qualified candidates must have experience in fresh foods operations, meat, food service (service deli/cl...
- 6/7/2024 12:00:00 AM
ThousandEyes - Technical Solutions Architect, Commercial West
- Cisco
-
San Jose, CA
- Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ab...
- 6/7/2024 12:00:00 AM
About District of Columbia
Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west.
The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Coordinator jobs
$42,830 to $54,925
Most Popular Cities in District of Columbia for Customer Success Coordinator Jobs
What does a Customer Success Coordinator do?
Customer Success Coordinator
Develop comprehensive Business Requirement Documentation (BRDs) to be shared with internal and external stakeholders that can include spreadsheets, diagrams and process maps to document goals.
October 25, 2021
Assist the Customer Success team in their day-to-day operations including pulling morning reports, availability for proposals, and help with special projects and other duties and assignments.
October 21, 2021
Manage multiple concurrent data migration and integration projects across multiple phases by owning the inputs and managing deliverables, including time management, deadlines, client communications and management of expectations.
October 14, 2021
Actively participate in learning client needs, taking on more responsibility as directed by Account Manager.
July 22, 2021
Participates in on-duty support within the Customer Success team, which may include evening and weekend support.
July 07, 2021
Communicate with internal and external customers through various channels while maintaining a friendly, positive, empathetic and professional attitude and ensuring satisfaction.
March 19, 2021