Customer Service Trainer jobs in Wisconsin
Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Trainer jobs
Customer Service
- Oxygen Service Company
-
Eau Claire, WI
FULL_TIME
-
The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales. They will also respond to website sales inquiries and share leads with sales team. They will also perform and review various reports with accuracy to maintain customer business.
Essential Duties and Responsibilities:- Provide exceptional customer service to all internal and external customers
- Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
- Create accurate orders in ERP system providing customer with order confirmation
- Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
- Assist with Ecommerce ordering creating quick lists
- Handle customer complaints with regards to orders/products that are missing, delayed or damaged
- Work with vendors to determine accurate lead times for products that are not in stock
- Enter contract pricing or special pricing for products as applicable
- Help sales in creating sales value document
- Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
- Assist in “On-boarding” and “Off-boarding” customers
- Complete bid package proposal for customers using company standardized quote package template
Other Responsibilities:- Assist billing as needed by sending invoice copies and answer simple billing inquiries
- Serve as back up for Counter Sales when needed
- Perform other job duties as assigned by supervisor.
- Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions
Education, Experience and Skills:- High School diploma or equivalency
- 2 years customer service experience required
- 2 years of experience working in an ERP system.
- Basic knowledge of welding and gases industry preferred
- Must be a team player and works well with others
- Proficient computer skills in Microsoft Office Suite and previous ERP experience required
- Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
- Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Equipment Used:- Forklift, 2-wheel dollies, liquid carts and pallet jacks
- Standard office equipment, computer programs and technical manuals
- Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
- Safety gear such as safety boots, safety glasses, gloves, etc. as applicable
Job Specifications/Requirements:
Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
Who is OSC?
Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
Why Work for OSC!
Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
- 4 Days Ago
Customer Service
- Service First Staffing
-
Cudahy, WI
FULL_TIME
- This job offer is not available in your country. The ideal candidate will have a mechanical / shop background as this is a very fast paced environment. Must have excellent communication and time manag...
- 20 Days Ago
Customer Service
- Oxygen Service Company
-
Appleton, WI
FULL_TIME
- Company: Oxygen Service Company Location: Appleton, Wi Position: Customer Service Purpose of the Position: The Customer Service team is responsible for providing exceptional customer service and suppo...
- 29 Days Ago
Customer Service Representative
- Nutrition Service Company
-
Pulaski, WI
FULL_TIME
- Job Summary This position is a customer facing position responsible for processing and analyzing the full accounts receivables cycle. This includes receiving customer orders, invoice creation, and app...
- 2 Days Ago
Insurance customer service
- Greater Insurance Service Corp.
-
Osseo, WI
FULL_TIME
- We’re seeking an organized and highly motivated Insurance Customer Service Representative to join our team! This position will be handling a book of business while processing new / renewal business wh...
- 1 Day Ago
Customer Service Specialist
- Service Experts Heating & Air Conditioning
-
Valley, WI
FULL_TIME
- Moon Valley Plumbing2239 E Rose Garden Loop, Phoenix, AZ 85024Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and o...
- 6 Days Ago
Customer Service Trainer jobs at Popular Companies
Customer Service Trainer (Care Team)
- FreedomCare LLC
-
New York, NY
- **Customer Service Trainer (Care Team)** at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is...
- 6/11/2024 12:00:00 AM
Wellness Center - Session Coach * urgent hire
- OsteoStrong Arcadia | McCormick Ranch
-
Scottsdale, AZ
- Job Description Job Description Work for a state-of-the-art Biohacking company focused on strengthen bones and muscle ti...
- 6/11/2024 12:00:00 AM
Base Customer Service Trainer
- Sheltair Aviation
-
Panama City, FL
- ** Base Customer Service Trainer** **Job Category****:** Operations **Requisition Number****:** BASEC001639 Showing 1 lo...
- 6/10/2024 12:00:00 AM
Personal Trainer
- GENESIS FITNESS AND WELLNESS
-
Kalamazoo, MI
- Job Description Job Description If you are a certified Personal Trainer and have a true interest in and passion for help...
- 6/10/2024 12:00:00 AM
Base Customer Service Trainer
- Sheltair Aviation
-
Tampa, FL
- ** Base Customer Service Trainer** **Job Category****:** Operations **Requisition Number****:** BASEC001642 Showing 1 lo...
- 6/9/2024 12:00:00 AM
Customer Service Trainer
- Empire Concepts Llc
-
Dallas, TX
- Job Description Job Description Looking for an opportunity to work somewhere that rewards your work and talents? Look no...
- 6/8/2024 12:00:00 AM
Customer Service Representative
- TOTALPACK INC
-
Doral, FL
- Job Description Job Description Serves customers by providing product and service information and resolving product and ...
- 6/8/2024 12:00:00 AM
Front Desk Attendant
- UFC Gym
-
Murrieta, CA
- The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer servi...
- 6/8/2024 12:00:00 AM
About Wisconsin
Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast.
With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$49,808 to $69,152
Most Popular Cities in Wisconsin for Customer Service Trainer Jobs
What does a Customer Service Trainer do?
Customer Service Trainer in Milwaukee, WI
You might start by reviewing the ATD Competency Model, which outlines the various knowledge and skills a trainer might know about.
January 14, 2020
Customer Service Trainer in Shreveport, LA
Design quality score card programs and maintain feedback mechanism for all field services.
February 02, 2020
Customer Service Trainer in Jacksonville, FL
Average Customer Service Trainer Salary Across the U.S.
November 29, 2019