Customer Service Team Leader jobs in North Carolina
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Team Leader (Supervisor)
- North Carolina Department of Revenue
-
Apex, NC
FULL_TIME
-
Description Of Work
- This is an INTERNAL POSTING open ONLY for current employees of the NC Department of Revenue including temporaries who are currently working for DOR***
The North Carolina Department of Revenue has a job opening for a Customer Service Team Leader position in the new Customer Service Center Division. This position leads the daily operations of a Level 1 customer service team.
Responsibilities of the Customer Service Team Leader include, but are not limited to, the following:- Supervising a team of approximately 7 customer service agents
- Assisting management with the hiring process
- Training agents to understand and communicate tax law, procedures and policies
- Evaluating, documenting and coaching employees for success in accordance with the quality assurance scorecard process and call metrics
- Reviewing statistical reports to manage and coach performance standards for productivity, as well as devise and implement changes in work processes
- Handling escalated calls from agents to help resolve any issues or concerns from customers
- Experience in a call center environment and providing excellent service to customers
- Ability to establish and maintain effective working relationships with various levels of management
- Demonstrated experience in general state tax law knowledge with an understanding of Department policies and procedures
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker; or equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083. - This is an INTERNAL POSTING open ONLY for current employees of the NC Department of Revenue including temporaries who are currently working for DOR***
- 18 Days Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
-
Charlotte, NC
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home! Now hiring part-time staff until July 2024 Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Flori...
- 2 Days Ago
Customer Service Representative - Full Time
- Williams-Sonoma Inc. Customer Care Centers
-
Charlotte, NC
FULL_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in North Carolina! Now hiring Full-Time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? T...
- 23 Days Ago
Customer Service Agent
- Talent Acquisition Team at GAT
-
Greensboro, NC
PART_TIME
- Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers...
- 1 Day Ago
National Customer Service Representative
- Human Resources Team
-
Raleigh, NC
FULL_TIME
- Academy Fire Life Safety is seeking National Customer Service Representatives! We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven ...
- 17 Days Ago
Bilingual customer service
- CR Legal Team
-
Burnsville, NC
FULL_TIME
- CR Legal Team is accepting applications for a Bilingual Intake Representative - Evenings and Weekends About Our Team : CR Commitment! CR Results! We're Over 30 Years Strong and We're Just Getting Star...
- 20 Days Ago
Customer Service Team Leader jobs at Popular Companies
Customer Service Team Leader
- Hubbell Lighting Inc
-
Manchester, NH
- **Customer Service Team Leader** **Location:** Manchester, NH, US, 03109-5311 **Position Overview** As part of a world-c...
- 6/11/2024 12:00:00 AM
Medicare Advantage Customer Service Team Leader
- Mass General Brigham
-
Somerville, MA
- Ensures Medicare Advantage CSP guidelines and compliance with CMS regulations Identify trends within the Medicare Advant...
- 6/10/2024 12:00:00 AM
Customer Service Team Leader, Downtown Crossing
- DIG Chefs-In-Training
-
Boston, MA
- CHEF IN TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips...
- 6/10/2024 12:00:00 AM
Customer Service Team Leader, Lenox Hill
- DIG Chefs-In-Training
-
New York, NY
- Customer Service Team Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour...
- 6/9/2024 12:00:00 AM
Customer Service Team Leader
- AZCO Corp
-
Fairfield, NJ
- Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
- 6/8/2024 12:00:00 AM
Customer Service Team Leader
- romb.co.uk
-
Kent, OH
- - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
- 6/8/2024 12:00:00 AM
Customer Service Team Leader
- wrencareers.com
-
- * Customer Service Team Leader ** Customer Service Team Leader** Location: Wilkes-Barre, PA Department: Customer Service...
- 6/8/2024 12:00:00 AM
Operations Customer Service Team Leader
- workingatdllgroup.com
-
Des Moines, IA
- ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
- 6/7/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$55,291 to $72,418
Most Popular Cities in North Carolina for Customer Service Team Leader Jobs
What does a Customer Service Team Leader do?
Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020