Customer Service Supervisor jobs in New York
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Appliance Service Technician
- Clarke Customer Care
-
Rensselaer, NY
FULL_TIME
-
Are you a hard-working, independent, and mechanically-inclined professional? Are you looking for a stable and satisfying career that pays well? One where you work with both your hands and your mind? If you’re confident, good with people, and like solving problems, we have the career for you.
We are an established, professional company and offer full benefits:
- Family medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off and paid holidays
- Matching 401K
- Access to unlimited overtime
- Bonus opportunities
- Career path
- Paid training
- Potential tuition reimbursement
- Smart phone
- Dispatch from your home with company vehicle
Candidates must:
- Embrace our core values of Leadership, Cohesion and Consistency
- Possess a great attitude and professional appearance
- Want to work in an environment that recognizes and rewards potential
- Enjoy the customer service side of the job to earn the trust and goodwill of sophisticated clientele
- Have a strong work ethic and be driven to deliver exceptional service experiences
- Possess strong interpersonal and communication skills
- Be tech-savvy, as more and more of our work involves computers
- Be detail-oriented, able to follow specific process steps to ensure quality workmanship, and write accurate service notes
- Be a self-starter who is always willing to become an even better technician
- Be able to lift 60 lbs, push 100 lbs, and pull 50 lbs
- Have relevant experience or be willing to receive training
- Pass a full background and drug screen
The Appliance Service Technician role is a full-time position, Monday through Friday, plus one half-day Saturday a month.
- 22 Days Ago
Retail Customer Service Supervisor
- TJX Companies
-
Buffalo, NY
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 4 Days Ago
CUSTOMER SERVICE SUPERVISOR
- PrimeFlight
-
Rochester, NY
FULL_TIME
- INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, ...
- 7 Days Ago
Customer service supervisor
- PrimeFlight Aviation Services
-
Rochester, NY
FULL_TIME
- Job Details Description INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and wor...
- 7 Days Ago
Supervisor Customer Service
- United Health Services
-
Johnson, NY
FULL_TIME
- Supervisor Customer Service, UHS Home Care PHCUnited Health Services is seeking a Supervisor Customer Service to join our PHC Customer Service department at UHS Home Care PHC in Johnson City, NY. This...
- 8 Days Ago
Customer service supervisor
- TJ Maxx
-
Buffalo, NY
FULL_TIME
- JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off t...
- 9 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Floor & Decor
-
Littleton, CO
- Pay Range $18.60 - $25.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/12/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/11/2024 12:00:00 AM
Customer Service Supervisor
- Empire Auto Parts
-
Totowa, NJ
- Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Sacramento, CA
- Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Mesquite, TX
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 6/9/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About New York
New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States.
New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean.
In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$74,864 to $100,026
Most Popular Cities in New York for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
Customer Service Supervisor in Grand Forks, ND
Hitmarker is run as a free service for the esports community.
January 08, 2020
Customer Service Supervisor in Everett, WA
Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.
February 16, 2020
Customer Service Supervisor in Petersburg, VA
Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
November 29, 2019