Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Qualifications:
Main Job Responsibilities Include:
We offer competitive compensation and a comprehensive benefits package with our organization. If you are a motivated individual with a passion for accounting, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
At Affiliated, you’ll be part of a true team focused on both employee and customer satisfaction. For over 40 years, we have continued to grow for a reason: we have a great mix of experienced, competent and committed employees that are truly valued.
About us:
Established in 1983, Affiliated has been proudly providing dependable fire alarm service for over three decades to over 4,000 facilities in the Chicagoland area. The keys to our success have been a commitment to providing timely, competent customer service and maintaining personal relationships with our customers. We know that starts and ends with our staff, so we give our employees the resources they need to be leaders in their field. We prefer to promote from within and this is an economy-proof industry, so you can truly make this a career move.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
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Work Location: In person