Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
New Call Center/ Customer Service Representative Opportunity in Pearl City!
Steve's Plumbing & A/C Service is looking for an experienced & skilled Customer Service Representative to join our team!
Steve's Plumbing & A/C Service is a top-notch contractor in Hawaii focused on providing significant value to our residential customers. We’ve been in business 30 years and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused. If you are looking for a new opportunity, apply today!
What We Offer!
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The starting rate for this opportunity ranges from $18-$20/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
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Work Location: In person