Customer Insights Analyst jobs in South Carolina

Responsibilities

Kforce has a client that is seeking a Remote Dynamics 365 Customer Insights Architect in Charleston, SC. Summary: We are looking for a passionate Dynamics 365 Architect with strong experience with Customer Insights (CI) to join our Apex organization, where you will build and own the technical implementation of the -Single View of The Customer- powered by D365 Customer Insights (CI). In addition, you'll work as a functional lead in supporting and implementing Dynamics 365 and/or Power Platform capabilities spanning across Marketing, Sales, Customer Service and Field Service modules and use Power Automate, Power Apps and/or Power Virtual Agent. Responsibilities:

• Develop low-code solutions in Dynamics 365 CI, and Power Platform
• Participate in process flow analysis and process redesign along with Project Management and Customer Experience
• Monitor and maintain D365 Customer Insights platform data ingestion/unification/deduplication processes
• Leverage Power Automate to configure and implement business logic
• Combine raw data from different external sources and build and support complex ingestions
• Collaborate with application developers/data analysts who will be consuming the data
• Provides expertise to drive business value through technological advancements
• Create and/or maintain architectural diagrams (system, context, component, topology, and security)
• Maintain and enhance current knowledge of Microsoft Dynamics 365, CI and Power Platform through self-study and utilization of available training and attending professional conferences
  
  

Requirements

• Minimum 10 years of relevant experience with Dynamics CRM
• 5 years of experience with Dynamics 365, focused on Customer Insights (CI) since 2019
• 4 years of experience with CI/CD pipeline automation and DevOps principles
• Minimum 3 years of relevant experience with Power Platform (Power Apps, Power Automate, Power BI) and other related technologies
• Advanced experience in Dynamics CRM and/or Dynamics 365
• Experience with SDK, Web API, Development of Plug-Ins, Custom Workflows, Custom Pages (React JS), Configuration Data Migration (Dataverse SDK)
• Experience with Azure SQL Server, Data Export Service (or Azure Synapse), SSIS (or Azure Data Factory)
• Strong knowledge across Dynamics 365 Sales, Customer Service, Field Service and Marketing modules
• Knowledge of web-based systems architecture, service-oriented architectures, enterprise application architecture
• Knowledge of Agile software development process
• Understanding of workflows and plug-ins within Power Automate
• Deep business acumen with Dynamics 365 modules such as Customer Service, Field Service, Finance, and contact center operations using Omni Channel capabilities, Customer Self Service Portals, or Partner portals
• Excellent problem-solving skills and experience
• Strong communication and collaboration skills, experience managing expectations and priorities
• "Self-starter" attitude
• Technical Pre-screening test and technical interview will be required for all candidates
  
  

Preferred Exams & Certifications:

• MB-260: Microsoft Customer Insights (Data) Specialist
• MB-230: Dynamics 365 Customer Service Functional Consultant Associate
• PL-400: Microsoft Power Platform Developer
• PL-600: Power Platform Solution Architect
  
  

Working Conditions

• Occasional time outside of core hours depending on priorities and deliverables
• Some travel (with advance notice) may be required for training, team meetings or other events
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.