Customer Insights Analyst jobs in Oregon

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for working on big data/analytics projects that gather and integrate large volumes of data, performs analysis, interprets results and develops actionable insights and recommendations for use across the company. Acquires data from multiple data sources in order to perform analysis. Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action. Interprets data and analyze results using various statistical techniques and tools. Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions. Collaborate with various partners to provide a holistic view of the analysis. Measures and monitors results of applied recommendations and present adjustments. Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards.

This role is part of the CBB Strategy team. The right candidate must be comfortable with ambiguity and will proactively hold conversations with the business to understand needs by asking the right questions. The person in this role will utilize data to identify gaps and recommend actionable insights, putting together presentations to share with leadership so the business can take action.

Basic Qualifications

• Bachelor's degree in a related field, or equivalent work experience

• Eight or more years of statistical and/or data analytics experience

Preferred Skills/Experience

• Proficient in the use of analytical tools: Power BI, Excel, Tableau, SQL, SAS, Python strongly preferred

• Strong sense of drive and self-motivation

• Solid analytical skills with the ability to extract, collect, organize, analyze, interpret trends or patterns and communicate those to leadership

• Experience creating PowerPoint presentations that convey actionable insights and presenting to leadership

• Knowledge of additional analytics and statistical software such as R, Hadoop, SPSS, Geo-spatial tools and others to perform analysis and interpret data helpful

• Experience in analytics, advanced analytics/statistics and/or predictive modeling

• Analytics, business and/or finance degrees a plus

• Experience in the financial services industry a plus

• Effective interpersonal, verbal and written communication skills

• Demonstrated project management skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $129,455.00 - $152,300.00 - $167,530.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.