Credit Card Operations Supervisor jobs in Florida

Job Summary

As a Credit Card Collections Supervisor, you will oversee a team of 18-20 employees within our Collections group. Your role involves partnering with customers to provide tailored solutions for past due credit card accounts, ensuring efficient management and resolution of outstanding balances.

Job responsibilities 

• Develop and lead a team of front line dialer collections specialists.
• Lead by example and coach team members on key behaviors to drive results.
• Manage performance by setting clear expectations and providing regular feedback.
• Recruit, select, and retain top talent to ensure team effectiveness.
• Promote inclusion and diversity within the team and identify ways to support these initiatives.
• Resolve complex and escalated employee and customer issues promptly and effectively.
• Operate with urgency to meet deadlines and prioritize diverse workloads.
• Focus on delivering excellent customer service while aligning with organizational business goals and systems.
• Utilize conflict resolution skills to address team dynamics and challenges.
• Recommend and implement enhancements to improve service efficiency and effectiveness.
• Adhere to regulatory requirements and departmental procedures, with strong proficiency in data analysis and Microsoft Office tools.

Required qualifications, capabilities, and skills

• Requires minimum of two years management experience. Prefer experience managing in a collections call center environment
• Requires previous financial experience
• Experience in a large department or group within an Operations function strongly preferred
• Must be willing to work in an environment that requires phone-based customer interaction
• Strong verbal and written communication skills
• Ability to influence internal and external business partners
• Relationship management
• Knowledge of professional discipline and applies knowledge to influence decisions

Preferred qualifications, capabilities, and skills

• Collections experience preferred
• Advanced proficiency with computer functions strongly preferred
• High School Diploma or equivalent required, Bachelor’s Degree preferred

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.