Credit Card Fraud Investigator, Sr. jobs in Arizona

The Fraud Investigator is responsible for detecting, investigating, and preventing fraud within the organization. They will investigate a variety of potential transgressions amongst both members and non-members of the Credit Union, as well as any internal employee related concerns including but not limited to identity theft, money laundering, card fraud, and other fraudulent activities.

What you will do here: 

Provide support to branch network and departments regarding new account applicant decisions, Fraud-In-Progress events and post-911 law enforcement inquiries

Compose comprehensive law enforcement case assignments, followed by court appearances regarding case file testimony or fraud crimes perpetrated. Conduct investigations into internal and external matters of theft, fraud and other criminal activities.

Oversee all incoming fraud or dispute case files, to include reporting to ChexSystems and the insurance carrier (when applicable), retrieving supportive documentation and files, capturing/archiving video surveillance, documenting case file updates and maintaining electronic case files in a complex fraud software/case file management system.

Oversees restitution and insurance recovery payments processing, account adjustments (credit/debit and file maintenance), reviews and electronically reports counterfeit currency, Suspicious Activity Reports, returned checks and various report preparations and analytics.

This position provides support to START (Security Threat Assessment Response Team) and may assist during times of robbery or workplace violence, as well as serving as a team member of Internal Investigations.

Perform other related duties as assigned.

What you will need:

High School Diploma or GED required.

Bachelor’s degree in Criminal Justice, related field; equivalent combination of education and experience preferred.

5 years in fraud analytics or related field required.

Demonstrated ability to following established procedures and guidelines, and utilizing investigative systems and tools required.

General ledger reconciliation required.

Microsoft Word; Excel; Access; Outlook; 10 key; and other related applications required.

Experience with use of call recording and archive systems required.

Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication required.

Strong organizational and follow-up skills & ability to work in a fast paced, dynamic environment required.

Ability to multi-task and plan and supervise daily work to meet required job deadlines required.

AZ Drivers License preferred.

CFE – Certified Fraud Examiner preferred.

Certified Anti-Money Laundering (CAMS) preferred.

Certified Financial Crimes Investigator (CFCI) preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.