Counter and Rental Clerk receives orders for services, such as rentals, repairs, dry-cleaning, and storage. May be responsible for computing cost and accepting payment. Being a Counter and Rental Clerk requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Additionally, Counter and Rental Clerk relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. (Copyright 2024 Salary.com)
JOB DUTIES:
• Assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
• Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate
• Prepare rental forms and contracts by obtaining customer signature and other information as required
• Explain rental fees and provide information about rented items such as operation of equipment and safety features
• Answers telephone and receives orders by phone
• Resolve customer problems and answer questions
• Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary
• Daily audits of open contracts and call overdue rentals
TECHNICAL SKILLS:
• Complete rental transactions on (rental software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
• Periodically update and review company website for accuracy and messaging
OTHER TASKS AND RESPONSIBILITIES:
• Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean
• Report safety violations to supervisor
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form
• Comply with government safety requirements and other regulations and security in store
• Attend department, store, and safety meetings
• Perform other duties as requested
WORKING CONDITIONS:
• Must be able to sit or stand for long periods of time
• The job requires constant interaction with the public
• May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
• Most work will be indoors with limited exposure to outside elements
• Some Saturday work required
EDUCATION, SKILLS & REQUIREMENTS:
• A high school diploma or equivalent GED is preferred but not required
• Must be able to lift/move approximately 50-70 lbs.
• Customer Service Aptitude
• Strong telephone skills
• Effective written and oral communication skills
• Valid driver’s license and clean driving record
• Equipment rental industry experience preferred
• Point of Rental software experience preferred
• Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
BENEFITS:
PAY FREQUENCY:
SCHEDULE: