Counselor - Higher Ed. jobs in Pennsylvania

Part Time position available (Mon -Thurs)

The IT Support/Help Desk is responsible for providing technical support to faculty, staff, and students, ensuring the smooth operation of computer systems and related technologies. This position involves troubleshooting hardware and software issues, assisting with network problems, and delivering excellent customer service.

Responsibilities:

Technical Support:

Provide first-line support to end-users via various channels (phone, email, in-person) for hardware, software, and network-related issues.

Diagnose and resolve technical problems related to computers, printers, mobile devices, and other technology peripherals.

Install, configure, and maintain computer systems, software applications, and updates.

Customer Service:

Ensure a high level of customer satisfaction by responding to inquiries and resolving issues in a timely and efficient manner.

Communicate technical information to non-technical users in a clear and understandable manner.

Provide training and guidance to end-users on IT-related topics.

Collaboration:

Work closely with other IT team members to plan and implement technology upgrades and improvements.

Collaborate with vendors to troubleshoot and resolve hardware and software issues.

User Training:

Conduct training sessions for end-users on various software applications and IT best practices.

Onsite and Remote Assistance:

Utilize remote support tools to assist users with technical issues on their devices.

Guide users through step-by-step solutions, ensuring a positive support experience.

Job Type: Part-time

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Wyncote, PA 19095: Relocate before starting work (Required)

Work Location: In person