Contact Center Traffic and Scheduling Analyst jobs in Texas
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
- Radiation Therapeutic Scheduling - MD Anderson Cancer Center Careers
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United States, TX
FULL_TIME
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The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records.
Shift Timing: 9:30am - 6:00 pm
JOB SPECIFIC COMPETENCIES
Communication with patients/family and multidisciplinary teams Patient/Family Interaction:
a.Greets, orients and answers questions.
b.Advises patients and family members of available services.
c.Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
d. Assist in maintaining a safe environment for patients, co-workers, and visitors.
Multidisciplinary Teams
a.Transcribe and coordinate physician orders
b.Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.
Record Maintenance Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
Updates relevant patient information in order to maintain an accurate patient record.
Responsible for the security and confidentiality of patient information at all times.
Handles and processes a complex and varied series of documents and situations.
Notifies appropriate personnel of patient arrival and status, via Mosaiq and CARE/OneConnect
Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments. Reconciles appointments in both Radiation Oncology scheduling systems.Quality Provides high quality services, processes, programs and products while consistently seeking ways to improve outcomes and enhance service.
Other duties as assigned
Education
Required: High school diploma or equivalent.Experience
Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information - 4 Days Ago
- Wells Fargo
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Irving, TX
FULL_TIME
- About this role: Wells Fargo is seeking a Contact Center Routing Systems Analyst to help design, build, and launch the routing platforms for our new Enterprise Level Cloud-Based Contact Center. Learn ...
- 26 Days Ago
- Wells Fargo
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San Antonio, TX
FULL_TIME
- About this role: Wells Fargo is seeking a Contact Center Routing Systems Analyst to help design, build, and launch the routing platforms for our new Enterprise Level Cloud-Based Contact Center. Learn ...
- 27 Days Ago
- St. David's North Austin Medical Center
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Austin, TX
FULL_TIME
- Introduction Do you want to join an organization that invests in you as a Consulting Product Analyst? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to suppor...
- 5 Days Ago
- Daman
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San Antonio, TX
CONTRACTOR
- Description:Must have below listed skills:Experience with WorkForceManagement and NICE Performance Management applications( like NICE )that are used by the contact centers."Under supervision, assemble...
- 17 Days Ago
- WELLS FARGO BANK
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Irving, TX
FULL_TIME
- About this role : Wells Fargo is seeking a... In this role, you will : Provide vision and set direction for strategic cross-border and international multi-business line initiatives Drive growth in rev...
- Just Posted
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- Providence St. Joseph Health
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Renton, WA
- Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
- 6/11/2024 12:00:00 AM
- Clark Creative Solutions
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Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/11/2024 12:00:00 AM
- Metlife Legal Plans
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Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/11/2024 12:00:00 AM
- TekJobs
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Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
- Iron Bow Technologies
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Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM