Contact Center Traffic and Scheduling Analyst jobs in New Hampshire
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
Member Contact Center Representative
- St. Mary's Bank
-
Manchester, NH
FULL_TIME
-
We believe that work should be a positive, enriching experience. We offer a wide range of benefits to help employees balance their work and personal lives. Our benefits package includes health, security insurances, retirement, and work/life benefits. Benefits are available for eligible employees working 20 or more hours per week. This includes medical, dental, life and vision. We also offer PTO, paid holidays and tuition reimbursement.
St. Mary's Bank is looking to fill a Member Contact Center Representative Position.
While demonstrating organizational excellence, this position will provide "best-in-market" service to members on deposit and loan productions/services via face to face and/or over the phone.- Achieving deposit and loan production goals as measured by sales reports;
- Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
- Processing transactions while adhering to balancing guidelines as measured by production reports;
- Providing guidance to Electronic Banking Products & Services (i.e., Online Banking, Bill Pay, Mobile Banking, etc.) as measured by observation, member feedback and call recordings;
- Ensuring compliance by completing work accurately as measured by events reporting.
- Minimum of an Associate's degree or equivalent required
- One year experience as a customer service representative with a financial institution
- Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
- Good analytical and problem solving skills
- Ability to effectively communicate via telephone by speaking professionally at all times
- Computer proficiency to include bank systems, word-processing, spreadsheets and data base software
- Microsoft experience preferred
- Must be able to remain sitting for extended periods of time
Call Center, Customer Service, Contact Center
Salary: $23.00 per hour
Job Posted by ApplicantPro - 4 Days Ago
Contact Center Lending Specialist
- Service Credit Union
-
Rochester, NH
FULL_TIME
- It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Service Credit Union is seeking a Contact Center L...
- 4 Days Ago
Customer Contact Center Representative
- Franklin Savings Bank
-
Goffstown, NH
FULL_TIME
- Duties and Responsibilities Resolve customer complaints and/or answer questions with regard to products and services offered by the Bank and its subsidiary Independence Financial Advisors.Remain prope...
- 21 Days Ago
Patient Scheduling Specialist
- Catholic Medical Center
-
Manchester, NH
FULL_TIME
- Who you are: As the Patient Scheduling Specialist for Catholic Medical Center (CMC), you will act as the first "welcome" for callers on behalf of the CMC practices. This is a benefitted full time (40 ...
- 9 Days Ago
Radiology Scheduling Coordinator
- Catholic Medical Center
-
Manchester, NH
FULL_TIME
- Who You Are: As Radiology Scheduling Coordinator for Catholic Medical Center (CMC), you'll be the backbone of our Invasive Scheduling department. You're a scheduling wizard with a heart for patient ca...
- 9 Days Ago
RN, Invasive Scheduling Coordinator
- Catholic Medical Center
-
Manchester, NH
FULL_TIME
- RN, Invasive Scheduling Coordinator - (2400474) Coordinates patient procedures for cardiac cath, interventional and EP testing, coordinates chart prep for procedures working with NEHI Cardiologists to...
- 10 Days Ago
Contact Center Traffic and Scheduling Analyst jobs at Popular Companies
Board Certified Behavior Analysis School 2024-2025 SY
- Epic Special Education Staffing
-
Lake Stevens, WA
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 9/3/2024 12:00:00 AM
Board Certified Behavior Analyst School 2024-2025 SY
- Epic Special Education Staffing
-
Berwyn, IL
- ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incre...
- 8/21/2024 12:00:00 AM
Call Center Analyst, Work Force Management *Remote*
- Providence St. Joseph Health
-
Renton, WA
- Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in ou...
- 6/11/2024 12:00:00 AM
Bilingual Call Center Analyst
- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/11/2024 12:00:00 AM
Call Center Analyst & Scheduling Specialist
- Metlife Legal Plans
-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/11/2024 12:00:00 AM
Behavior Analyst Assistant in Arizona (Mesa, Glendale, Phoenix areas)
- American Behavioral Solutions
-
Phoenix, AZ
- Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
- 6/10/2024 12:00:00 AM
Technical Lead
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
Call Center Analyst 1
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM
About New Hampshire
New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$58,991 to $76,844