Contact Center Representative - Inbound jobs in Alabama
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
- Alabama One Credit Union
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Tuscaloosa, AL
FULL_TIME
-
Description
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.
Responsibilities
- Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
- Provides guidance and information to members regarding products and services.
- Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
- Other duties as assigned.
Requirements
High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems.
Experience working in a financial institution is strongly preferred.
- 20 Days Ago
- Tivly
-
Birmingham, AL
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- 1 Day Ago
- All In Credit Union
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Daleville, AL
TEMPORARY
- This shift is 9 AM-6 PM or 9:30 AM- 6 PM RoleTo assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respo...
- 17 Days Ago
- Listerhill Credit Union
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Muscle Shoals, AL
PART_TIME
- DescriptionOverview: Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited ...
- 5 Days Ago
- Hancock Whitney
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Montgomery, AL
FULL_TIME
- Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access t...
- 1 Day Ago
- Avadian Credit Union
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Huntsville, AL
FULL_TIME
- Apply Senior Contact Center Advocate Full-Time Huntsville, AL Contact Center Apply Job Type Full-time Description Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits ...
- 20 Days Ago
Contact Center Representative - Inbound jobs at Popular Companies
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/11/2024 12:00:00 AM
- Clearwater Credit Union
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Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/11/2024 12:00:00 AM
- Dental Implants GPS - REMOTE
-
Dana Point, CA
- Job Description Job Description We are looking for a highly motivated contact center agent who is motivated by helping p...
- 6/11/2024 12:00:00 AM
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
- Tivly
-
North Las Vegas, NV
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
- First Commerce Credit Union
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Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/9/2024 12:00:00 AM
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/7/2024 12:00:00 AM