Contact Center Quality Analyst, Sr. jobs in Kentucky
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr Data Quality Analyst
- NiSource
-
Lexington, KY
FULL_TIME
-
Description
Sr Data Quality Analyst
Full Time
Way of Work: Remote
Salary:$77,400 - $116,200 plus annual bonus
The Sr Data Quality Analyst drives the strategy development for data improvements, including changes to how data is collected, stored, and used across NiSource. As a key member of our data quality management group, you will play a crucial role in ensuring the accuracy, consistency, and reliability of our data assets. If you’re passionate about data quality, have a keen eye for detail, and enjoy collaborating with cross-functional teams, this role is perfect for you.
Your Responsibilities May Include, But Are Not Limited To- Monitor data quality dashboards and provide actionable insights to data consumers for any quality concerns. Collaborate with stakeholders to address quality gaps promptly.
- Regularly review data quality checks for both in-transit and at-rest data within the data lake. Ensure compliance with established quality standards.
- Act as a subject matter expert for our data lake data assets. Understand the intricacies of data assets, their lineage, and their impact on business processes.
- Provide necessary supportto the Lead Data Quality Analyst.
- Investigate data quality issues, within the data lake, flagged by the enterprise data quality tool and perform preliminary triage to identify the root causes.
- Assess the impact of data quality issues on downstream processes and engage and collaborate with relevant teams to address issues promptly.
Minimum Qualifications- Bachelor’s Degree or equivalent work experience
- 3 years of experience with data analysis including manipulating large data sets, building visualizations, performing data integration, or similar duties
- 3 years of experience with databases and database structures including the ability to articulate data concepts between business-focused, functional, and technical data users
- 1 years of experience in direct data quality
- Experience using data analysis tools and techniques
- Experience in the roll-out and adoption of governance tools such as Alation, Collibra, Informatica, Microsoft Purview or similar
- Experience working in a company with strong data governance
- Proficient in MS Suite applications
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position
Inclusion and Diversity- Value inclusion within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
- Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
- Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
- Promote a safe work environment by actively participating in all aspects of our employee safety program.
- Report any unsafe conditions and take actions to prevent personal injuries.
- Support our interdependent safety culture by ensuring the safety of your co-workers.
- Stay focused on the task at hand and promote productivity through good work habits
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Work Authorization
Authorized to work in the United States without requiring sponsorship.
Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
Salary Range
$77,400.00 - $116,200.00
Posting Start Date
2024-05-21
Posting End Date (if Applicable)
Please note that the job posting will close on the day before the posting end date.
Summary- Monitor data quality dashboards and provide actionable insights to data consumers for any quality concerns. Collaborate with stakeholders to address quality gaps promptly. 2. Regularly review data quality checks for both in-transit and at-rest data within the data lake. Ensure compliance with established quality standards. 3. Act as a subject matter expert for our data lake data assets. Understand the intricacies of data assets, their lineage, and their impact on business processes. 4. Investigate data quality issues, within the data lake, flagged by the enterprise data quality tool and perform preliminary triage to identify the root causes. 5. Assess the impact of data quality issues on downstream processes and engage and collaborate with relevant teams to address issues promptly. 6. Provide necessary support to the Lead Data Quality Analyst.
- 12 Days Ago
Sr Analyst Budget
- SEH Saint Elizabeth Medical Center, Inc.
-
Dolwick Administration 1360 Dolwick Dr., KY
FULL_TIME
- Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 Job Summary: The position will understand all concepts of the annual operating budget process, provid...
- 3 Days Ago
Sr Analyst Budget
- SEH Saint Elizabeth Medical Center, Inc.
-
Erlanger, KY
FULL_TIME
- Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 Job Summary: The position will understand all concepts of the annual operating budget process, provid...
- 9 Days Ago
Contact Center Rep
- Driven Brands Shared Services LLC
-
Remote, KY
FULL_TIME
- Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver except...
- 2 Days Ago
Customer Contact Center Manager
- Quarterhill Inc.
-
Louisville, KY
FULL_TIME
- Under the supervision of the Operations Manager, the Customer Contact Center Manager (CCC Manager) will actively maintain successful relationships with customers – focusing on providing the best custo...
- 3 Days Ago
Contact Center Representative
- Jackson Hewitt - 3170
-
Calvert, KY
PART_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 7 Days Ago
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Call Center Analyst, Work Force Management *Remote*
- Providence St. Joseph Health
-
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-
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-
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-
Manassas, VA
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About Kentucky
Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States.
Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,046 to $68,302
Most Popular Cities in Kentucky for Contact Center Quality Analyst, Sr. Jobs
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020