Construction Representative observes and inspects construction to ensure adherence to specifications, codes, and contract documents. Requires technical knowledge of multiple construction processes and experience in given field of inspection work. Being a Construction Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The Construction Representative gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Construction Representative typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Joan Cravens Construction are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with peoples.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
In addition to our truly #Ridiculous culture, you’ll enjoy benefits like :
Last updated : 2024-05-07