Collections Supervisor jobs in Arizona
Recently Added Collections Supervisor jobs
Collections Supervisor
- Achieve
-
Tempe, AZ
FULL_TIME
-
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.
Job Description
The Advanced Loan Servicing (Collections) Supervisor is responsible for providing support to the Advanced Servicing staff, while ensuring that performance and productivity standards are achieved. The supervisor will focus on areas of improvement for individual agents and the team as a whole. They will coordinate with peers, coaches, and other members of leadership to ensure that best practices are followed. They will be key in developing agents and processes. The supervisor is involved in the training, coaching and payroll processes when necessary. Supervisors participate in the ongoing development, enhancement, and implementation of processes and procedures. The supervisor may also provide back up to existing specialist staff as volumes require.
Join Achieve, change the future
At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Qualifications
What you'll do:- Provide ongoing and initial coaching and training to new and existing staff
- Perform quality assurance reviews on calls, emails, correspondence, and data entry completed by staff
- Respond to and resolve borrower complaints
- Assist in documenting processes and procedures
- Assist in implementation of new processes
- Report agent productivity to executives on a regular basis
- Ensure that all KPI’s for the individual specialists are met
- Ensure that all KPI’s for the department are met
- Prepare and deliver action plans when metrics are not met
- Prepare and deliver corrective action when needed
- Monitor schedule adherence and attendance for all direct reports
- Prepare semi-annual performance reviews
- Complete monthly one on ones with direct staff
- Review and approve time off requests for team
- Review and approve all time cards for team
- Span of control of up to 15 Advanced Servicing Specialists
- High School Diploma or GED
- Minimum of 3-5 years’ experience in Call Center Collections
- Previous experience in a leadership position
- Excellent communication skills
- Ability to meet deadlines and achieve goals
- Strong PC skills in the Microsoft product line including: Word, Excel and PowerPoint
- Prior process improvement track record
- Must have strong verbal and written communication skills for communication with all levels of staff.
- Must be able to multi-task.
- Must be able to stay organized while working on multiple projects.
- Strong knowledge of PC skills in the Microsoft product line including: Word, & Excel
- Strong knowledge of PC based programs – ability to learn quickly.
Shift: Monday to Friday 7am-4pm
Pay: Base Salary Bonus
Achieve well-being with:- Hybrid work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Virgin Pulse, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect with other employees through our six employee resource groups
- 1 Day Ago
Collections Supervisor
- Matson Logistics
-
Phoenix, AZ
FULL_TIME
- About UsMatson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific...
- 15 Days Ago
Collections Supervisor
- IEC CORP GROUP
-
Mesa, AZ
OTHER
- Job Details Job Location: Arizona Mesa IST - Mesa, AZ Salary Range: $50,000.00 - $60,000.00 Base Commission/year Job Category: Corporate DescriptionPosition Summary Supervise, direct, and coordinate a...
- 18 Days Ago
Collections Supervisor
- Matson Navigation Company, Inc
-
Phoenix, AZ
FULL_TIME
- Description Position at Matson Navigation Company, Inc About UsMatson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for...
- 19 Days Ago
Collections Supervisor (51508)
- International Education Corporation
-
Mesa, AZ
FULL_TIME
- Job DetailsJob LocationArizona Mesa IST - Mesa, AZSalary Range$50,000.00 - $60,000.00 Base Commission/yearJob CategoryCorporateDescriptionPosition SummarySupervise, direct, and coordinate all cash col...
- 16 Days Ago
SPANISH REQUIRED: Collections: Card Supervisor
- JPMorgan Chase
-
Tempe, AZ
FULL_TIME
- Join our team as a Collections Supervisor, where you will have the opportunity to develop and manage a team of front-line specialists, achieving and reporting key performance metrics. This role offers...
- Just Posted
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Collections Supervisor
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-
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- Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the departmen...
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Collections coordinator
- Creative Financial Staffing
-
Chicago, IL
- Collections Coordinator Overview of the company: Our client is a privately held company in the distribution space They a...
- 6/10/2024 12:00:00 AM
Credit & Collections Supervisor
- Hussmann
-
Bridgeton, MO
- As a leader as on the Finance team, this role is accountable for the personnel, processes, systems, and policies that ma...
- 6/8/2024 12:00:00 AM
Credit Collections Supervisor
- Accounting Career Consultants, ACC Legal & HR Career Consultants
-
St Louis, MO
- Why is This a Great Opportunity? *Leader on the Finance team – ownership of the Credit & Collections team, mentor and ma...
- 6/8/2024 12:00:00 AM
Collections Coordinator
- Creative Financial Staffing
-
Pittsburgh, PA
- COLLECTIONS COORDINATOR ABOUT THE COMPANY: Our client is a leading employer in the Pittsburgh market and they're looking...
- 6/8/2024 12:00:00 AM
About Arizona
Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Supervisor jobs
$40,078 to $51,404
Most Popular Cities in Arizona for Collections Supervisor Jobs
What does a Collections Supervisor do?
Collections Supervisor
Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021