Collections Representative jobs in Texas

Job Title: Collections

Job Location: Arlington, TX, 76018

Shift: Monday – Thursday 8AM – 9PM (8 hour shift assigned)
Friday 8AM – 5PM (8 hour shift assigned)
Two Saturday Month 8AM – 2PM
Possible Sunday assigned 12PM – 6PM Onsite

Employment Type: Temp to Perm
Estimated Duration: 52 weeks and can be extended
Skills/Attributes: Call Center and Collections experience

Primary Purpose of the Collections Agent:
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Qualified Candidate will have:

• Stable work history
• 2-3 years of solid collections experience in a call center
• Banking, financial, auto or credit card collections

Required Education:

• High school diploma or equivalent

Required Skills and Competencies:

• Call Center experience
• Auto Collections, Banking/Financial Collections or Credit Card Collections (2 years of collections experience.)
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed.

Essential Duties and Responsibilities:

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Place or receive calls in priority order as established by management.
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
• Navigate and interpret various screens and relay information to clients accurately and professionally.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, “scratch pad” entries, etc. in the collection system.
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
• Initiate extensions on accounts based upon written policy guidelines.
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
• Ensure that appropriate letters are sent to debtors.
• Process customers’ payments through electronic draft, if applicable.
• Process account maintenance transactions according to established guidelines

Job Types: Full-time, Contract

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Referral program

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Experience:

• Collections: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: On the road