Client Service Specialist jobs in South Carolina

Job Opportunity: Low Voltage Field Service Technician with Gunnebo in Greenville, SC

Do you want to be a part of creating a safer world? Do you excel at the installation, configuration, and maintenance of access control systems? Do you excel at trouble shooting equipment and thrive on developing strong customer relationships? If yes, we have an opportunity for you!

We are seeking a Low Voltage Field Service Technician who is required to carry out field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings and retail outlets to commercial properties. Other responsibilities include:

• Always ensure good customer relations, maintaining a high standard of appearance and customer focused approach to communications
• Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
• Backup and assist the service team and other engineers to ensure most effective delivery of service provision
• Follow customer procedures to ensure efficient job closure
• Provide regular and professional communication with the call desk and management team
• Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
• As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling

The ideal candidate will excel at building customer relationships and developing technical skills. In addition, we look for:

• Knowledge of electronic/electric circuitry
• Able to read and understand wiring diagrams
• Good mechanical & hydraulic knowledge
• Good knowledge of Excel, Word, and Outlook packages
• Experience of working as a mobile engineer
• Excellent customer service skills and a commercial knowledge and understanding IT skills and use of PDA / smartphone device software
• Ability to problem solve
• US driver's license

Join Gunnebo, we are a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

If you are looking for a great career opportunity, please apply online at:

https://apply.workable.com/gunnebo-entrance-control/j/8E6322FEF5/

Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls.

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