Claims Director jobs in Connecticut
Claims Director directs and oversees the operations of an insurance claims department to meet operational, financial, and service requirements. Establishes policies and procedures for the administration of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Being a Claims Director is responsible for the strategic processing and payment of claims. Maintains up-to-date- knowledge of legislation, regulations, and industry events which pertain to insurance claims. Additionally, Claims Director provides expert guidance and consultation to staff on the most complex claims. Requires a bachelor's degree. Typically reports to top management. The Claims Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Claims Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Claims Director jobs
Claims Director, TPA Oversight
- CNA Insurance
-
Glastonbury, CT
FULL_TIME
-
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under broad direction manages a team of claims professionals and/or claims managers for a specific line of business. Responsibilities include delivering superior business results through the effective management of all claims team(s) and resolution of all claims activities. This position works within broad authority limits on assignments requiring a high degree of technical knowledge, and is accountable for driving overall results and implementing company initiatives across a line of business. This position may have regional or national scope.
JOB DESCRIPTION:
Essential Duties & Responsibilities:
Performs a combination of duties in accordance with departmental guidelines:- Leads the work activities of claims professionals and/or claims managers and has full management responsibility for setting and communicating expectations, providing direction and coaching, facilitating ongoing training and development, managing employee performance and contributing to employee engagement.
- Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing and authorizing claim resolution strategies, and ensuring quality and customer service standards are met or exceeded.
- Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service, identifying service opportunities, and developing initiatives, processes and training that contribute to a positive customer experience.
- Ensures applicable claim handling protocols are followed by overseeing appropriate file engagement, monitoring quality dashboards, providing ongoing feedback, and addressing training needs across multiple teams.
- Regularly uses data analytics to monitor team(s) performance, and develops strategies to drive operational effectiveness, and improve the overall performance of the organization.
- Responsible for effectively managing department and claims expenses by achieving productivity targets, efficiency and quality standards, appropriately leveraging internal and external resources, and using data analytics to identify trends and opportunities.
- Ensures optimal and effective operation by developing and maintaining collaborative business partnerships with internal and external resources while recognizing connections and inter-dependencies and maximizing relationships to effectively manage the operation.
- Effectively communicates and shares pertinent and timely information to employees by holding team meetings, regular 1:1 employee discussions, reinforcing leadership messages and providing shared access to company process and protocol documentation.
- Participates with senior leadership in the development, implementation and reinforcement of claim handling protocols, business strategies and objectives, and regularly evaluates performance; holding self and team accountable for achieving desired results.
- Oversees compliance with state/local regulatory requirements by following company guidelines, and remains current on commercial insurance laws, regulations or trends for line of business.
- May participate in special projects.
Reporting Relationship
Typically AVP or above
Skills, Knowledge & Abilities- Thorough knowledge of the insurance industry and the organization's products, policies and procedures.
- Ability to effectively recruit, lead, coach, develop and retain talented claim professional and/or managers.
- Advanced technical expertise and business management acumen, investigation and claims resolution experience, expert knowledge of claims principles, practices and procedures.
- Ability to solve complex issues with a sense of urgency; utilizes and effectively identifies and manages all available resources to make informed decisions.
- Ability to effectively interact and collaborate with all levels of CNA's internal and external business partners.
- Excellent communication skills and customer service experience, with demonstrated ability to succinctly present to senior management.
- Demonstrated knowledge and understanding of when and how to extract insights from metrics to make informed business decisions.
- Ability to creativity and effectively manage through ambiguous and challenging business problems, lead through change and take appropriate levels of risks.
- Adaptable and able to effectively lead through change.
- Knowledge of Microsoft Office Suite and other business-related software.
- Ability to model CNA's leadership behaviors.
- Bachelor’s degree with Master’s preferred or equivalent experience.
- Typically a minimum of ten years of related work experience, with three years of management experience preferred
- Applicable certifications or professional designations preferred.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
- 8 Days Ago
Director, Claims Analytics
- AmTrust Financial
-
Southington, CT
FULL_TIME
- Director, Claims Analytics Job Locations US-CT-Southington Requisition ID 2024-16716 Category Analytics Position Type Regular Full-Time Overview The Director will report to the AVP, Claims Analytics a...
- 24 Days Ago
CT - 1099 Property Claims Adjuster
- Copper Claims Services, Inc.
-
Hartford, CT
FULL_TIME
- 1099 Property Claims Adjuster Copper Claims Services is a quickly growing independent loss adjusting firm based out of Irvine, CA. Copper Claims Services excels in providing custom claims solutions fo...
- 24 Days Ago
Claims Director, Liability TPA Oversight
- CNA Insurance
-
Glastonbury, CT
FULL_TIME
- You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something ...
- 5 Days Ago
Complex Claims Consulting Director - Lawyers
- CNA Insurance
-
Glastonbury, CT
FULL_TIME
- You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something ...
- 10 Days Ago
Property Claims Major Case Director
- IAT Insurance Group
-
Cheshire, CT
FULL_TIME
- IAT Insurance Group has an immediate opening for a Property Claims Major Case Director that can report to any IAT location. This role is a true complex claims handling role that is tasked with managin...
- 12 Days Ago
Claims Director jobs at Popular Companies
Assistant Director, Bus Claims
- NJ Transit
-
Newark, NJ
- Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North Ame...
- 6/12/2024 12:00:00 AM
Senior Claims Director - Property / Inland Marine
- Chubb
-
Wilmington, DE
- Job Description This position will directly manage the claims occurring on the Major Accounts Property, Multinational, B...
- 6/11/2024 12:00:00 AM
Claims Director
- Newman Group Search
-
Tampa, FL
- Claims Director TPA Director Claims Operations Director We are working with a nationally recognized Third Party Administ...
- 6/10/2024 12:00:00 AM
Claims Director
- First Chicago Insurance Company
-
Chicago, IL
- We are seeking an experienced Casualty Director! The Casualty Claims Director will be responsible for the direct supervi...
- 6/10/2024 12:00:00 AM
Director of Claims
- Ten Four Truck Insurance
-
Carter Lake, IA
- The Ten Four Insurance team has been around for over 30 years and only focuses on the Trucking Industry. We understand t...
- 6/10/2024 12:00:00 AM
Technical Claims Director - Professional Lines and Specialty
- Hiscox Ltd
-
Atlanta, GA
- Job Type: Permanent Build a brilliant future with Hiscox Deep technical expertise in overseeing and/or handling Specialt...
- 6/8/2024 12:00:00 AM
Director of Claims Quality
- Momentum Resource Solutions
-
New York, NY
- Job Description Job Description Our client, an insurance provider, is searching for a Director of Claims Quality. This i...
- 6/8/2024 12:00:00 AM
Senior Counsel - Insured Litigation and Claims (Director level)
- BrandSafway
-
Atlanta, GA
- A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway ...
- 6/7/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Claims Director jobs
$198,564 to $287,183
Most Popular Cities in Connecticut for Claims Director Jobs
What does a Claims Director do?
Claims Director in Columbus, OH
McGinley, co-director of the Workplace Law Program at UNLV.
January 08, 2020
Claims Director in Port Arthur, TX
Work closely with Corporate leadership by providing guidance and assistance in all claims-related matters.
February 10, 2020
Claims Director in Benton Harbor, MI
Claims Process Manager ASI/Progressive Home is growing and we're looking for talented people to join our staff in our Claims Dept.
February 11, 2020