Chapter Relations Administrator jobs in Michigan

Position Summary: 

Professional membership association supporting hearing healthcare professionals, International Hearing Society (IHS), is seeking highly capable, nimble, and motivated association professional who can make significant contributions to the overall success of IHS’ multiple chapters and volunteer opportunities. The Volunteer and Chapter Relations Manager will serve as a member of the Membership Department team coordinating day-to-day functions of the organization’s chapter affairs activities, develop chapter tools and resources, and provide assistance to the organization’s chapters consistent with the strategic goals of IHS.  This role will also manage and maintain IHS’ many volunteer opportunities and leadership development activities.  This includes, but is not limited to, managing key contacts, assisting members, chapter reporting and stats, marketing to IHS chapter members, identifying and managing volunteer opportunities, engaging members from a variety of backgrounds, and finding ways for interested members to make a meaningful impact on advancing the mission of IHS. 

The International Hearing Society, established in 1951, is based in Farmington Hills, Michigan, and represents and services hearing aid professionals worldwide. This is a full-time in-office position at the Farmington Hills office. 

Position Responsibilities: 

• Serve as initial point of contact for all chapter leader inquiries and requests, providing support to chapter leaders. 
• Assist with the production and update of Chapter and Volunteer Resources (documentation, video, web media) to address needs and gaps while promoting the use of existing resources.   
•   Maintain an accurate up-to-date annual chapter event calendar, track chapter attendance/membership, and assist chapters with governance. 
• Represent IHS at chapter events and volunteer meetings as needed. 
• Maintain and manage the volunteer process, volunteer inquiries and roster, and volunteer policies in line with IHS’ mission and values. 
• Manage and update the volunteer recruitment and appointment process, IHS elections, and handbook in coordination with the Director and Executive Director. 
• Help facilitate and assist with volunteer activities including coordination of events, meetings and other related activities. 
• Produce e-newsletters and coordinate chapter email marketing and website programs. Assist volunteer/committee staff liaisons with administrative duties. 
• Other duties as assigned 
• This position works and reports directly with the Director of Membership. 

Position Qualifications: 

• Have Bachelor's degree (or equivalent work experience) 
• Capable of thriving in a fast-paced, team-oriented environment. 
• Very detailed oriented and ability to organize and manage multiple projects at the same time. 
• Strong communication skills (written and verbal) with customer service-oriented focus. 
• Strong technological skills with experience in Microsoft 365 Suite of programs (specifically Word, Excel, and Outlook), computers, software, and email marketing programs. 
• Experience with an AMS database (iMIS preferred). 
• 3-5 years’ experience working in an association setting with volunteer/chapter related activities. 
• Knowledge of association governance including administrative and legal requirements. 
• Capable of presenting to small-to-medium sized groups. 
• Ability and willingness to work occasional evenings and weekends as needed. 
• Ability to travel occasionally