Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Purpose of the Position :
The Customer Branch Support person will support the day-to-day operations at the branch with a multi-faceted approach to supporting our customers.
They will also coordinate the transfer of product between locations.
Essential Duties and Responsibilities :
Warehouse
Customer Support
Other Responsibilities :
Perform a variety of special projects as assigned by supervisor
Education, Experience and Skills :
Equipment Used :
Job Specifications / Requirements :
Ability to stand on your feet 5-6 hours a day with occasional walking, twisting, bending, reaching, lifting / carrying, grasping and repetitive motions;
occasional sitting. Frequent lifting of 20-25lbs is required, may at times lift up to 75lbs. May at times push / pull 25lbs and up to 75lbs.
Ability to make customer deliveries and work in moderately warm or cold conditions. Willingness to travel between locations as necessary for product shipments or training.
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law.
We are strongly committed to this policy and believe in the concept and spirit of the law .
Who is OSC?
Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959.
We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees.
All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
Why Work for OSC!
Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more!
Last updated : 2024-06-11