Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Key Responsibilities:
Leadership and Management:
Operational Oversight:
Customer Service:
Financial Management:
Sales and Business Development:
Qualifications:
Education and Experience:
Skills and Competencies:
Work Environment:
Compensation and Benefits:
About Us:
At SWAN, our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout the Denver metro area. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly. We are always hiring friendly people who share our values of character, honor, and integrity and are currently seeking a Branch Manager for our office in Loveland, CO.
The Branch Manager is responsible for the overall management and leadership of the branch office. This includes overseeing daily operations, ensuring customer satisfaction, managing financial performance, and leading a team of technicians, sales, and support staff. The Branch Manager will develop strategies to improve operational efficiency, drive sales growth, and maintain a high standard of service delivery.
Equal Opportunity Employer:
SWAN Home Comfort is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#CGMW