Do you LOVE where you work?? We DO!!
Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors.
Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together.
Mountain West Bank is looking for an outstanding Full-Time Branch Support Specialit for our beautiful Coeur d'Alene, ID Corporate Office. The Branch Support Specialist will provide assistance to assigned branches throughout our footprint, seek out appropriate answers to questions posed by the branches and ensure assigned reports are reviewed. This position will travel to assigned branches for assistance and training
This position will be 40 hours a week, schedule may be flexible between 8:00AM and 6:00PM Monday through Friday. Minimum rate $20.84 DOE
*Pay based on experience*
DUTIES AND RESPONSIBILITIES:
- Listens and responds effectively to internal and external customer questions resolving issues to the satisfaction of others. Demonstrate respect for all customers. Provide follow-up in a timely manner
- Ensure assigned reports are reviewed timely and accurately and all follow-up occurs as needed.
- Listen and communicate with Branches in order to:
- Assist Branch Support Team Lead to identify, research and develop new and/or improve Operational procedures.
- Identify and communicate areas where additional training may be needed.
- Routinely travel to assigned branches and perform training, support or pre-audit functions. As needed, provide ongoing support to Customer Service Managers.
- Assist Branch Support Team Lead with Retail Banking related INTRANET page updates as needed.
- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
About You
QUALIFICATIONS:
High school diploma or equivalent.
2 or more years of experience in a financial institution with a broad exposure to products, services and procedures.
Good knowledge of Word, Excel, and PowerPoint
Excellent Communication Skills both verbal and written to maintain a heavy volume of correspondence, personal contact, and telephone communication.
Ability to maintain strict confidentiality
Ability to multi-task and handle complex tasks efficiently.
Strong organizational skills
Ability to work independent of daily supervision
Self Directed and Motivated to complete tasks on a daily basis
Excellent customer service skills
PREFERRED KNOWLEDGE, SKILL, ABILITY:
Knowledge of Mountain West Bank's products, services and procedures
Knowledge of SilverLake Teller, Xperience, 4Sight and Synergy
Previous experience in a branch setting, preferably as a CSM.
WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Light work. The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
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