Biomedical Photographer performs wide variety of photographic functions in a medical setting. Takes photographs and prepares images, slides, or prints of subjects used for archives, educational materials, legal proceedings, and scientific literature. Being a Biomedical Photographer photographs patients, operating room procedures, autopsy and laboratory specimens and other medical subjects. Requires a high school diploma or equivalent. Additionally, Biomedical Photographer may require a technical certification. Typically reports to a supervisor or manager. The Biomedical Photographer works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Biomedical Photographer typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Customer Account Manager
Summary:
Quality Biomedical seeks a full-time Customer Account Manager with 5 years of relevant experience to join our customer care team. This team is the central hub of customer communication across our eight sites, managing all aspects surrounding our customer experience. This includes phone, chat, and email support, order management, online application support, logistics support, and problem resolution.
This position requires previous experience directly managing assigned customer accounts, order administration, and problem resolution. The candidate must have strong interpersonal skills, strong data management skills using MS Office applications, and the ability to learn new tools and systems quickly.
Key Responsibilities:
· Build strong relationships with all assigned accounts and maintain regular contact to ensure their total satisfaction. This includes regular outbound calls to follow-up on service orders, gathering information on pickup quantities, and seeking feedback on their satisfaction with our services.
· Manage all Service Order (RMA) processing aspects from placement, estimate approvals, etc.
· Responsible for managing the inbound CHAT and Ticket queue for the assigned customers.
· Communicating across internal departments to address customer issues and keeping your clients apprised of progress along the way.
· Communicate new service offers to existing clients. Ability to explain terms and conditions appropriately.
· Ability to administer new users within our online platforms. This will include live training when needed using screen sharing.
· Support new prospective clients with the onboarding process. This includes gathering key information surrounding address, contact details, accounting info, etc.
Requirements:
Why Join Quality Biomedical?
· Full-time hours with a M-F schedule
· Paid sick time begins accruing immediately
· Two weeks vacation
· Excellent insurance benefits
· Experienced and engaged leadership
· Ongoing training
· Inclusive and diverse company culture
· Innovative technology
· Growth potential
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
Experience level:
Schedule:
Travel requirement:
Work Location: Hybrid remote in Maryland Heights, MO 63043